KFC 1700 West Parmer Lane, Austin, TX 78727

"This is based on my experience and this place to me is great. Many others have told me this is the worst KFC because of service, speed, and management. When I went, they were fast, fresh, and friendly. I ALWAYS order the something, so maybe that is why it isn't complicated to process. NONE the less they are great for me."

"One star is being nice. First, coming to this establishment was terrible. I ordered the 8pc hot & spicy for a family member & 5pc tender meal for myself. For starters, the food was NOT fresh, as shown in the photos. I also ordered the funnel cake fries, which, as seen, had NO powered sugar on them. Tenders & chicken was tough (so much so biting will feel like pulling teeth.) Then when asked if I could wait for fresher food, the cashier Emily said "I already placed your food in the to go box." Food was disgusting. Please don't waste your time or money. You'd think for $25+, my food would have been cooked/handled MORE carefully."

"The manager said this is normal for the chicken to look like this. She had the worst attitude when we were polite the whole time. I have never in my life seen a fried chicken like this especially in a establishment that only does fried chicken. Stay away from this place for your own good. Update - Word for word the manager told me I, myself had to wait 5 minutes before eating so it can get crispy....I will let you know right now I have had plenty of kfc in my life and fresh out the fryer never heard of that. Plus why do we need to wait 5 minutes? Why not you guys wait 5 minutes and serve it after if thats actually the case? I am sorry but I could have let this sit for a whole hour and it would not have been crispy. You can see the flour on the chicken skin that isn't even cooked all the way."

"My chicken and sides at this restaurant have always tasted good and been fresh. When I have walked in and ordered, employees have been courteous. The last time I ordered a biscuit, the employee even directed me to the honey packets. When I use the app, my food is ready when I arrive, and it is complete. I am happy with this KFC."