Ferguson Bath, Kitchen & Lighting Gallery 4211 Richmond Avenue, Houston, TX 77027

"Today I had an appt with Michael Hamric to help me with my orders to ensure I got what I wanted. He was kind, friendly and helpful. He took his time to answer my questions snd helped me complete my order to having my order shipped where I wanted it to go. Thank you Michael for treating me as a valuable customer. Before leaving I decided to look around and I saw a lighting fixture that I needed information so I went to the front desk and the lady front desk went with me to look at the lighting I wanted. She contacted Rachel who helped me get the information on this lighting. These 3 individuals were helpful and kind. They are assets to the company. Thank you all. Judy Hebert"

"I placed an order at the Richmond, TX location and had a wonderful experience with the sales floor consultant. Unfortunately, when it came time for delivery, the wrong item was delivered and when I attempted to get on the phone to discuss it with them, I could not get anyone from their Richmond location on the line. It was INCREDIBLY FRUSTRATING... The number listed on all of their business cards was for a call center. Which is incredibly inconvenient when you're trying to communicate with someone from the actual store. I ended up having to drive into town to the store to get the issue resolved. The receptionist was lovely, as well as Kelly Meyer. Kelly worked really hard to get me all squared away. She was incredibly friendly and SUPER HELPFUL!! If it weren't for Kelly, I would've only given 1 star...."

"Horrible customer service!! I ordered over $1,300 of hardware and the online system did not allow me to input shipping address. I immediately called customer service and it took 30 minutes on hold to get real person. She was worthless. Said I could not change delivery address as “it is against Federal Regulations “. What a crock. I then asked if I could cancel and reorder and she said it is too late. Horrible customer service!"

"I’ve always been a customer with Ferguson for construction, remodels over the years. Most recent experience was great, had a last minute change to order due to change in design. Marvin Lopez came to the rescue, returns made, new orders made and with expedient delivery ordered. Always with quality products including appliances."

"I believe This is our 5th project working with Ferguson at Richmond and it came really nice with the perfect touch. Our salesman is very helpful and nice to work with, I know we have some little issues with plumbing parts, but they solve the problem really quick, Wich help us not to worry about it. And we can keep working on wath we do best. Flooring express and full remodeling llp team, wants to thank you for pulling our orders together and on time. Thanks."