Firestone Complete Auto Care

"I got a tire patched here back in August of 2023, but I was still continuing to put air in the tire. In December, I finally got it checked out again, this time at Costco where I originally got them. Costco tells me that my tire was patched incorrectly so it was either buy a new tire or keep filling it with air. In January 2024, I go to firestone to tell them the Costco stated my tire was patched incorrectly, I have the tire in my trunk. A worker comes out to check it to see if it was wrongly patched spraying water on the tire. He then tells me the store manager isn't in at the moment but to come back when he's in. I came back about a week later, and speak with Jesse, he tells me there's nothing he could do for since it's past 30 days, stating I waited too long and didn't come back to them to fix it, as if I'd come back the to place that messed it up. I stated I wasn't sure it was THAT tire until I got it looked at. The weather in Houston changes a lot where the pressure will have you on full one day and flat tomorrow, especially doing summer . Jesse doesn't try to help me or even offer to look at the patch he just tries to deny and shift blame. I ask why the employee came to look at the patch, Jesse then states that he doesn't know why he came outside. The only way to check a tire is with a rim on it, but I'm like your checking the leak just the patch work.. He then tells me the employee that came outside he's most likely letting him go, as if I cared, I just wanted some type of compensation for my tire."

"Jake was very honest and upfront with my husband. He could have told us we needed a bunch of stuff done to the car but he didn't. That was very refreshing."

"Unprofessional. Don’t know how to run a business. I called them before coming here and made sure there is no wait time. They said come ASAP, when I brought my car within 10 mins, then they say they’re booked for the rest of the day and asked me to come next day. Seriously? Worst place. Never coming back and also make sure none of my family and friends come here."

"I came yesterday 1/17/24. The young guy working took my information input into computer. Stated make of my vehicle & verified my name. Told me I had to come back tomorrow. My appointment was set 4pm. I get to location & gentleman Eddie stated I had no appointment. And of course the young guy wasn’t here. There were no customers waiting yesterday. I just need right side tires rotated. He just didn’t feel like working. I’ve used Firestone for the past 8 years. Never have had any issues but the past year the service here is getting worse. This location is near my job & convenient for me. I understand employment personnel changes, but the service should not. Ive used 2 other locations & the personnel was great. The technician who assisted me today was great. Just yesterday he was not."