Firestone Complete Auto Care

"I was informed to repeat my failed state inspection at any time without need to go to the front desk for check in. When I did, the manager said I should go to the front desk, even after I was told otherwise. Then because took 2 weeks to get parts to replace and wait for +100miles after fixing, they charged me again for the inspection fee. I was never told I had 2 weeks to re-do the test."

"Everything was great! From the moment I walked in everyone was friendly and knowledgeable - I felt like I was in good hands. I was walked through every step of my repairs (bonus points for explaining it in a thorough yet easy to understand way). I felt extremely taken care of and pleased with the work performed. Everyone was very nice from start to finish. Also, everything was done in a timely manner."

"I initially received a warm welcome, which was appreciated. However, I was quoted around $20 for a flat tire repair, yet I ended up being charged nearly double that amount, more than $40. This significant discrepancy in pricing was quite disappointing and unexpected. While the service itself was satisfactory, the unexpected increase in cost left me feeling dissatisfied with my overall experience."

"Joe is always extremely helpful. He is very upfront about what the car needs right now, needs later, or even what is not worth fixing. They never charge me for services that I do not need. I really appreciate how they have been taking care of my cars for the past 18 years. We have moved further away now, but I will continue to go to this location."

"Went in today to have new tires installed on my Tesla model Y. Came home and found three wheels were chipped and damaged. The car is less than 3 weeks old and wheels were in perfect shape. I removed the wheels then also found dings, scratches all over the wheel barrels. Can tell they had nothing to protect your wheels during install. I never had a tire shop installed new tires damaged your wheels this bad. I am furious and heartbreaking seeing brand new wheels now with chips, dings, scratches"