Sun Auto Service

"I had my brake pads and rotors replaced just over 2 years ago. I should have had them looked at after the install, because I would still feel grinding and they were also squeaking. I was told that was normal. Warranty on parts is 24 months or 24k miles from Sun Auto. I work from home so I don’t use car on a daily basis. I had an inspection done by another company and I was told my rotors and brakes were pretty bad and down to 3% and needed to be replaced. It’s been just over 24 months and only 17k miles on those brakes. After spending over 1k and not even putting 24k miles on brakes I decided, to check out Brake Check. They offered an amazing price for replacement on everything needed. Half off from what I would have paid at Sun auto, if I had gone back to them. My new brakes and rotors from Brake check, do not grind and have not squeaked. Their prices were even better than the company that did my inspection."

"I had previously brought my car in for maintenance here & had a great experience which is why I decided to bring my car back in to get my AC control head fixed. I was told it needed to be ordered, so we scheduled the service & was assured they would have the part ordered/in by the set date. Long story short they did not have the part & I was not informed until 3 hours into my service. After discussing the lack of communication issue with Micheal & the promise of a discount, I decided to bring my car back in. Today I dropped my car off, and about 1.5 hours I receive a call that they were not aware this control head would need to be programmed (showing their lack of knowledge) & that they were trying to get a programmer in & that it would be an additional cost. When I said I could not make this work, the employee (Allen) said "you can talk with your family about the money & give us a call back". As a financially independent adult woman (that had not given him any reason to believe I was not) this comment was insulting & belittling. I asked if this needing to be programmed was common he told me yes, so had I been warned about this beforehand it would not have been issue but it was again their lack of communication. We decided to re-install my previous control head since the new one would not work. I was happy to pay for labor done, but given their poor communication, I was not willing to pay for the part. Allen was just overall incredibly condescending & tried to paint me out as the bad guy by reminding me several times that they were "eating the cost" of the part & he removed my discount from the previous/separate issue but at that point I did not have the energy to argue with him anymore."

"Been a highly satisfied customer here for several years, as the continued superb performance of my 2018 Jetta has much to do with the equally superb performance, consistently, courtesy of the team here at Sun Auto in Cedar Park, particularly on my most recent experience today with both Alan, sevive advisor, and Adrian, service tech, where both of whom went beyond the call in ensuring my standard oil change was top notch. Grateful for the outstanding service, as always, from this establishment. Highly recommended!"

"Stopped in because I punctured my tire somewhere on 183 on the commute home. I noticed the low pressure warning when my pressure was at 48 psi at 45 and 183. I watching it drop as I drove north on 183A. By the time I pulled into the parking lot of this establishment I was dropping below 20 psi. By the time the worker came out to look it was flat. They refused to fix my tire after it sat in the lot for 45 minute, stating that the sidewalls were damaged. When I pressed the tech he said that because the tire had completely deflated, and the full weight of the truck was on the flat tire, that the tire was no longer “good”. I had them inflate my tire and remove it from the shop, I plugged the hole with a good ole fashion screw and drove it home where I repaired it with my plug kit. Stay away from the incompetence at this shop. **Tires have less than 5000 miles on them **** Edited to add that the tire still holds air and drives fine. Still running on the plug done at home. STAY AWAY from this establishment at all costs."