AutoNation Toyota Gulf Freeway Parts Center

"Prior reviews of poor customer service is in the parts department is 100% correct. If you need to call them? Forget it, they never answer. I've tried multiple times but no response. Came inside later to find them just sitting at the counter with nothing to do. For online orders, there's only one lady who handles it. She has an accent and comes off as very condescending. I was told she doesn't do weekend. So try email? Forget it. Try relaying a message to her? Forget it. Instead of management responding to these reviews with requests to "call them for discuss the issue", why don't they pick up on the pattern of these poor reviews and work on training their employees? It's an embarrassment. Maybe complaining to Toyota Corporate or Autonation Corporate would get people to do at least the bare minimum."

"I called 6 times today and I literally just left the building I was in the parking lot calling as I was running out of time and guess what nobody answers the phone. 3 out of those six times another department answer but parts department. The guy upfront in parts department as well as the woman’s on the phone seem to not like their job they talk to you stupid in an ignorant way as customers we have a right not not be 100 percent accurate that’s why you guys should be the experts and direct us. very poor service here come hear once a year to get parts but I will never come back again if you wanna go to a place and pay your money just to be treated poorly and humiliated parts and service department is where you should go. they still got my part wrong after treating me like I was stupid if you’re going to treat people under atleast get it right autozone and o Reilly has way better customer service than this Toyota dealer in general. What a shame honestly. Reading the previous reviews is the same thing people don’t answer phone and poor customer service somebody must do something about it. That Hispanic guy and the white female have the worst customer service I’ve ever experienced."

"A great experience over at AutoNation and the big credit goes to Abdul Aziz who ensured a quality customer service from the moment I walked in. He was well informed and knowledgeable and helped me a lot with my decision. He was very patient and answered all my million questions. And never felt for a moment pushing sales tactics from him. 5* Autonation & 7* goes to Abdul Aziz. Thank you for making my visit a memorable one!"

"Muhammad Javed was extremely helpful in explaining the process. He answered all our questions and worked together to make the best deal possible. We bought a Toyota Sienna 2022 from him. Couldn’t be happier! Keep up the good work. Thank you"

"I had a great experience with this car dealer. They are friendly helpful and honest. I would like to thank Ryan for helping me find the suitable car that I wanted. I contacted him on Thursday to inquire about a car but it was sold a three hours before I got to see it. Fortunately, on Monday I got a call from Ryan there was a Camry that I want and that what I bought. I appreciate this excellent service especially at this time where there is a general shortage of cars."