Subway 12200 Farm to Market 969, Austin, TX 78724

"Completely Understaffed, we had to wait for the person to finish smoking their cigarette while she had more than ten people waiting in line. They had almost no type of protein or toppings. While she took our order she was on the phone the whole time. I don’t understand how this Subway stays open there has been multiple times they close early."

"Worst Subway I have ever been too! My order on the app said it was ready. When I got there, the lady said it wasn’t ready and d she cancelled it. Gave me the eye roll when I ask to make me another sandwich. Corporate should look into this store. Look at the rest of the reviews. They are all true! Go to the Subway at the airport instead!"

"Seems operational, but staff unable/unwilling to work. I put in an online order for pickup Jan 3rd at 9pm. Order was accepted, but on arrival I was met by a single employee who informed me they aren't taking orders. There was a group of kids hanging out near the counter, but everything else looked like it was ready to go (food out and looking fresh enough). The employee didn't cancel my order, process my refund, apologize, or elaborate on why they couldn't serve food. No idea why they didn't mark the store as closed so they wouldn't take online orders. Shame it isn't properly staffed as it is a great location I'll attempt a few more times (in person) and adjust my review if there's anything good to say. Until then, I consider this Subway non-functional."

"Consistent bad experience at this place. Very bad attitude of the person behind the counter. Whether you go in the evening or earlier in the morning, they are always short of stuff, either the veggies or just have one type of bread. There are times when it’s open but no one behind the counter, the employees at the gas station informed me that the worker just left and don’t know whether they will come back. Cleanliness, freshness of the veggies and bad attitude of the worker."

"Walked in at 8pm and seen fully staff and worker stated that they were closed. I stated that online it stated 10pm and he then proceeded to point to the “boss” and stated it was her call. If you ask me, this Subway has the potential to be more after reading numerous reviews if the management was engaged in customer service and followed the store rules and policies."