Pep Boys

"Took over an hour for an oil change which is absurd. At most with a lift should be a 30 minute process. Need to have mechanics prioritize the quick & easy stuff to have people in & out. Used to work at a shop it’s not hard lol"

"I was very pleased with the services(brake service and oil change)provided. The service writer explained everything that needed to be done, and other issues that could be addressed at a later date. Scheduling, cost, and timing were all superb. Highly recommended!"

"I had an outstanding experience at Pet Boy in Kingwood, TX. From the welcoming reception by Kristie to the excellent service provided by the knowledgeable and friendly team, especially the store manager Oscar, every visit has been consistently great. Their customer service is top-notch, and I appreciate the positive attitude that keeps me coming back. Oscar's team is truly the best of the best"

"I had an Engine Light pop on, went as a walk in and they fit me in their schedule, assessed the issues and quickly provide me with an estimate before any work was done for approval. They did a good job using high quality parts as far as I could tell. They further assessed the entire vehicle for any other possible problems and provided a detailed report. The front desk was very helpful and easy to talk and provided updates as I waited. They also help me with some coupons and senior discounts to help drop the price best they could. I would recommend Pep Boys on 2408 Northpark Dr, Kingwood, TX 77339 to anyone for regular maintenance, tires and oil changes and more difficult repairs."

"I am honestly disappointed with Pep Boys, we had been taking our cars there for inspection for years, and this week I tried and had the worst experience ever. I called them on Friday 4/14/23 and asked if they had a state inspector, they said yes they had one Friday and Saturday. So on Saturday I took my car (we usually don't take our cars in a none passing state). At first they said the inspector is going on lunch, I said that's fine I'll leave my car since I don't live far. Well I get a call later that the car didn't pass because of the brakes and rotors, wiper blades, cabin air filter, and brake fluid (I'm attaching a picture of the quote to this review). They quoted it'd cost 1,532. I say ok that's fine, I come in person to the shop and ask them if they actually measured the brake pads (the brake pad indicator was not going off and from my visual inspection my brakes may be a little low but not less than the required 3mm). The guy says they did measure, the front pads were less than 2 and rear was 4. They said they did not run emissions because the brakes and wipers would fail the car (I attached pictures of the wiper blades as well, which are working fine and not leaving streaks). I tell the guy I will change my brakes myself and bring it back later (we always change and maintain our own cars). Well I did change my brakes and they were no where near what they said they were, I'm attaching a picture of the front brake pad. The cabin air filter has carbon fibers, I wonder if maybe they don't know what carbon fiber filters look like, but they are practically new (also attaching a picture of the filter). So now today on Tuesday 4/18 I call to see if the inspector is there and I am told they have not been doing inspections since December. So now I am at a loss for what is going on. From my perspective they are maybe scamming or something. Or maybe they saw I am a young lady and thought I don't know anything about my car, little do they know my dad has had me maintain my own cars since I owned one. So on this list of things they said needed changing none of it was actually true. I am extremely disappointed and do not recommend anyone go here. Something is fishy. I am also attaching a picture of the brake fluid that was supposedly low."