Built-In Appliance

"We couldn't be happier with the service we received when we purchased out Speed Queen washer in 2023! From purchase to installation, every detail was handled professionally, efficiently and promptly. Highly recommend!"

"We were looking for a Speed Queen washer/dryer set. Our Maytag Bravos broke right before I was going out of town, and I was desperate to get a new set right away. My husband called around and found that this place had them in stock. He talked to Rob on the phone, who was very personable. I went in to see Rob that morning, who explained all the features to me. I paid and planned to return later that day to pick up my appliances. Then there was a mishap with a telephone pole being knocked into the road. Rob called and told me I wouldn't be able to get there. Later that afternoon, I called again to figure out how and when I could pick up, and Rob offered to personally deliver my appliances on his way home. I am grateful that he was willing to go above and beyond to meet our needs and I was able to relax knowing my family had what they needed while I was away."

"Recently moved close by. Second time I’ve purchased from Built In Appliance. The owner is extremely knowledge about all the items he sells. The customer service is remarkable. The prices can’t be beat. Will undoubtedly recommend to everyone."

"Buyer Beware Built-in Appliance Owner Rob Johnson Just the Facts: Bought a Kitchen Aid Dishwasher and a Speed Queen Front Loader Washing Machine approx. $3,600. Had a friend pick up the Dishwasher that day and was told delivery of the SQ would happen in a few days. Got a message saying delivery would take place the following Monday, one week later. Delivery day: old machine was taken out, SQ put in and installer told me all was ok but, a little issue. No hot water. Maybe a solinode issue but, owner would send someone to fix. I told installer that I wanted a switch out for new working machine that I had paid for. I could wait until new one came. He said probably not an issue and to just call the owner. He then left with my machine. Here are the quotes to both my husband and I during conversations with Mr. Johnson to resolve the delivery of a broken machine by redelivering a functioning new machine. “it’s not broken, it just doesn’t get hot water.” “90% of the people don’t use hot water.” “These machines come from a factory in Wisconsin. They don’t test them before they ship them. They don’t have time for that.” “This is like a 1 in a thousand problem. It just happened to you.” “Me: if you put that machine on your showroom floor with a sign on it that said “this machine doesn’t get hot water” would anyone buy it? Him: IDK “I don’t have any in stock” “This is a warranty issue, that’s what warranties are for” “To get a new one in stock, I’d have to call the rep and buy one” It is getting increasingly difficult to support small business, this one in particular, American Veteran advertised, with this level of customer service. End result, though the owner set up service for the machine.I found out from the repair company that diagnostics were set up to happen a day after I was told to wait for service. Mid day, I called Mr. Johnson to determine when in 24 hrs service was to happen. He said, “IDK when they are coming customer service is poor these days.” (You can’t make this stuff up) I asked for the repair company’s name and their phone number, it took some work but, I was then given the information. This is when I found out that the original appointment was made for the following day even though I was told to wait for service a day before the appointment was made for. Though the machine is now fixed and the other is functioning, We will never support Built-In Appliance in Kingwood again and would encourage all to do own due diligence regarding this business."

"I had to get a new washer and Rob was very helpful in selecting what I was looking for. I didn’t want to get another digital washer as my experience has been poor with the computers going out on the equipment. I was looking for an old school mechanical washer with no fancy options. With that mentioned, Rob showed me the SPEED QUEEN and he has them in stock. If I need to replace my dryer I’ll definitely go back to Rob. Thanks for the help Rob. Btw he has all kinds of kitchen appliances."