Jack in the Box 12309 Dessau Road, Austin, TX 78754

"This specific store has MASSIVELY improved over the last year or two. Service is amazing and feels like the employees actually want to work there unlike before. The dining room was clean and I was even greeted when entering the store. Amazing job management and employees for getting everything together! A year ago I would've left a one star review but now that is just not possible after my few recent experiences."

"Only me and my partner in the store, yet took nearly 25 minutes for 2 burgers to be made. Food was cold, fountain machine was completely out of drinks, staff were very rude when asked about getting our food. Do not recommend going here if you want fast food go to McDonald's"

"Where do I start? So the woman on the intercom is less than personable. She clearly doesn't understand how rude she comes off when she's speaking at you through the intercom. So I try to order the meat lovers burrito. Mind you, this is at 10:42pm. (I've never had a problem ordering breakfast at any time at jack in the box. But at this particular location, apparently they stop serving breakfast all day). She then tells me that they aren't serving breakfast. I respond with, "I thought it was breakfast all day..." She tells me that they stopped serving breakfast all day for about two weeks but it clearly says it on the menu that they serve breakfast all day. I don't know what happened to the customer service industry but this is one of many businesses that have plummeted in said Industry. Prior to ordering my food, I overheard the vehicle in front of me try to order Hi-C. Not sure what flavor, but I heard enough of the conversation to know that their coke freestyle machine was out of Hi-C. Which is one of my favorite drinks. So I didn't even try to order it."

"I waited 10 minutes for my food in drive through and my Jr jumbo jack had no onions when I asked for extra, the fries were mixed with half fresh and old. And the soda was flat. It's 1045 in the morning all that should've been fresh I called and called no one answers the phone but one time they picked up and hung up. I wanted a refund or a replacement. I would've went back but my lunch break was ending."

"Yeah it was quick through the drive through but I guess they don't toast the bread to the sourdough jack here. Guess I did not receive the memo that they don't toast buns anymore. I will say this, I took two bites and spit it out because it was terrible without being toasted. When y'all go back to toasting you're buns jack let me know because this shiznit was disgusting!"