Ross Dress for Less

"I have came to this location a few times now since moving to this area and have never had bad experiences. Today I went to get some kitchen stuff (lots of glassware). When I got in the line there were only 2 people in front of me, 3 total in line at the time. When I got to the checkout the cashier, Jackie, was not friendly at all on top of rushing me from start to finish at the register. The first thing that bothered me was getting called up to the register before the lady before me even started paying! While she was checking my stuff out she was seemingly very annoyed and unhappy at this job. She kept looking annoyed when she finished scanning and I hadn’t put more on the table for her yet. On top of being annoyed and unfriendly she also didn’t even bother to wrap any of my glassware. When I asked if they can be wrapped she then quickly open and shut her lower drawer and said “we’re all out” and continued to pack all my glassware together in the same bag. I asked her to check the other registers for some. She looked annoyed as she rushed to the other drawers and found one more piece of paper, I’m sure there was some in the back. I took both papers to wrap a delicate wine glass. The rest of the glass was put in the same bag to clink around on the way to my car. Still rushing me throughout the checkout process I settled with the glass situation but when it comes time for me to pay I tell her to please give me a minute I gave her some cash and told her one minute (I was splitting the total with my partner and needed them to send me their half), totally ignoring me she tells “next” to the other person. I take a step back because I was rushed the whole time already and now she has my cash in arms reach sitting out, and I still am waiting on the payment to be sent and still have to put my card info in. She could care less about customers comfortability or their security of personal information. I was really frustrated by the end of my experience in this store. I understand the stress of Ross and how hectic things can get there. That’s no excuse for no customer service skills or having no patience with costumers. I expect to be treated right by employees who are getting paid to be there. If you don’t like your job leave. I spent a good amount of time in this store. I spent MY time in this store to look around and shop their items. There’s no way jackie is promoting Ross in a good way. This experience made me want to take my business elsewhere. I’d rather shop higher prices elsewhere for the price of some customer service, respect, care, and comfort of shopping somewhere their employees actually care about their customers and their experiences. In the end I did talk to the manager who said she would talk to her. Who knows if the talk will make a difference, some people just aren’t capable of kindness and good work ethic."

"Cashiers are friendly and security is nice and always greets us. The store is organized which is rare since every other Ross I've been to is always messy. Lines are sometimes long but that is to be expected."

"The fat lady, the cashier who served me this day, a cheap imitation of emo, is rude, she thought I was her employee while she was scanning my things, she wanted me to go leave the cart at the place and after I would return to pay, where Have you seen this stupidity? I refused and told her to her face. She didn't give me the bill so I wouldn't publish her name. She thinks she owns the store and I would say yes to her idiots. I will never come back here and to avoid colliding with this incompetent"

"I was third in line on cashier, a manager was standing with two other staffs chatting. I carried about 15 items so it really dragged down my arm so I started unclip the hangers. The manager shouted at me to put the hangers at a dedicated rack. I said I will do it later as I barely can move as freely. He repeated his request. I said if he is so as concerned, why didn’t he help the only open cashier lanes. I said she is a total hero. And guess what? The manager answered,”This people….” He started making lots of sarcasm statements about me. I was pissed and said back to him. What people??? He is basically race profiling people. I am a diligent person in general. I was trying to help the cashier by unclipping the hangers, not like him that are chatting with other female staff and do nothing. He even threaten me with security and wants to kick me out from the store. All that for two hangers. Ross needs to reevaluate that kind of manager"

"Best girls day outing everrr with our oldest graduating granddaughters and their mom dress shopping on a budget and they were able to get the dresses they wanted with shoes as well and a small gift for their Mom as well for being Supermom ))) Best perk was the help of the dressing room attendant and all of her lovely advice and recommendations. She went beyond in helping assist us and made us feel so welcomed on this special day!!! They need more valuable employees like here...and a definite raise indeed!!!! S"