O'Reilly Auto Parts

"They don’t answer the phone"

"Was sold a defective part by another store. Went into O'Reilly's to buy a new one. Picked the exact same brand only two dollars cheaper. Was told it shouldn't have gone bad that quick and any problems just return it within a reasonable time. Anyway this gas cap works great. Thanks"

"It was raining on a late Friday nite, the kind of rain that just stays there when you got your wipers. The glaring high beams of inconsiderate VIPs we're causing me to almost leave my lane and find the steel bodies of my fellow commuters. I swung into the neighborhoods O'Reilly and hopped out. Hurrying because of the precipitous downpour, I slipped in through the front door and into the cold flourescent illumination and was greeted by the one lone female employee. As I walked by mumbling about my horrible day that's was having the rest of the pack was giving me the stink eye and probably making jabs at my assumed lack of skill in the automotive industry. I located the windshield wiper of the size my vehicle takes and looked for the gold pieces in it but found none to facilitate the overpricing of these parts. I took it up to the counter and gave the employee my left arm and right leg and hopped out to install it on my truck to solve my problems of moisture and light refraction. It did not work. I wished it did but it didn't. I'm unhappy but doesn't effect the running of this establishment"

"Unprofessional manager, avoid this OReily. Approached him to ask if they checked batteries and he answered rudely he wouldn’t. Why work retail if you’re going to answer customers rudely when they approach to ask something. How do people like Mr. Felix Lopez become managers with those unwelcoming attitudes? He did however go outside to chitchat with a pal. This place needs friendly employees. Lost a loyal customer."

"National parts store chain. This store is well stocked they have knowledgeable counter people that will help you select a wide variety of auto parts to fit your needs. They even helped diagnose my vehicle with their obd2 scan tool. Then we went back inside and the guy behind the counter looked up fault codes. I had six different faults. But instead of trying to sell me products I did not need, they gave me advice on what I should try first before I bought the expensive parts. Some of my fault codes could have caused the other faults. They told me that a particular code might trip the other ones, but not the other way around. It was really helpful saved me money."