Firestone Complete Auto Care

"I took my truck in for an electrical problem, the first thing I told them please first of all to check the fuses and connectors, and instead they repaired another problem that I didn't need, they charged me $500 and it took them 7 days to "fix it" but I realized that it had the same problem for which I left it for repair, the next day I returned to tell them if they had checked the connectors and fuses first and they said no, they preferred to fix something more expensive than a simple fuse and deceive the customer. Plus they returned it to me with another problem that I didn't have. Terrible service, too expensive. don't waste your time or money"

"I recently had the pleasure of visiting the Firestone Auto Care, and I must say that my experience was nothing short of outstanding, thanks to the exceptional service provided by a Tiffany and the experienced mechanics. From the moment I walked in Tiffany greeted me with a warm and welcoming smile. Her professionalism and friendly demeanor immediately put me at ease, creating a positive atmosphere in the shop. She took the time to listen attentively to my concerns about my car and made sure to thoroughly explain the services that would be performed. This is my go to place for Auto Care. Thank you so much for the great 5 star service!"

"I have been a customer of Firestone for years.Patrick is a great manager. He has always treated me with the utmost respect. I thoroughly trust him. Whatever gets diagnosed by the great mechanics is always explained to me by Patrick. I had the pleasure of meeting Tiffany at my last repair visit and was so very impressed by her knowledge. She was very thorough and patient. I will continue to be Firestone on Fry Rd.’s loyal customer."

"My service at Firestone was exceptional. I dropped in randomly and was kindly greeted by Lorenzo. He took a look at my concerns and advised what I need to do. He recognized that I didn’t quite have the time for the service that day and suggested an appointment time that worked for me the following day along with notes so my drop off is easy and timely. He even put air in my low tire to hold me over until my service the next day. The service was quicker than expected. The facility is clean and staff is wonderful. Yolanda called the following day to thank me for the business and follow up on the service. Love that!! I will definitely continue going to this location for my vehicle needs. Thanks for the great service!"

"I am absolutely floored by the complete lack of respect and follow through I have received from my last visit on August 7th. I have been coming here to buy lifetime alignments on at least half a dozen vehicles I've owned through the last 10 years and have never been treated so poorly. At about 2pm on August 7th I asked if an alignment could be done by end of day. Patrick, being the awesome manager I've always appreciated, recognized my phone number and told me it could be done, but he would have to leave before closing time. No problem I thought, so I dropped it off and got a ride home from my wife. 6pm rolls around and I still haven't heard from anyone; so I called and nobody would answer. I called again at 6:30 and 6:45 and got no response. The next morning I called around 8:30 for an update. A different employee from the desk answered and said it would be finished later that morning. Around noon I got the call to come pick it up. I took my wife and daughter to get lunch then stopped by Firestone on the way home to get my truck. The manager on duty said the original ticket from yesterday had to be closed out and a new one started. This new invoice had so much incorrect information I was baffled. Although my name and phone number and truck's year were correct, the engine type was wrong, and they had changed the labor info to say alignment courtesy check, despite the fact this was supposed to be a new alignment. They even scribbled a false signature on the invoice. When I reviewed the alignment sheet I saw only the toe had been set. I told the counter clerk I paid for a full lifetime alignment and they needed to finish the job. When they went to ask the tech, Dakotah, what happened, he said he simply forgot to tell his managers he needed alignment shims to complete the job. This is a standard part required on nearly every classic vehicle in existence for over half a century to complete an alignment, and for 10 years what every truck I've brought in for an alignment has needed . I told them they needed to finish the job and to contact me when it was complete. Again, 6pm rolls by and still no contact. I called at 6:30, and again at 6:45 when I finally got a hold of someone that said they hadn't finished it yet but would be staying late to do the job and I should be able to come by around 7:45 to pick it up. When I arrived, the tech had left grease all over the edges of my fenders, hood, door jams inside and out, window, steering wheel, and seat, and my vintage seat from 1973 had been stained and wreaked of disgusting body odor. While I was taking pictures of the grease, another employee had gotten into a customer's truck and without mentioning anything to me about what he was doing or that I might need to move, he backed another large 1 ton dually up to mine, stopping merely inches away after I had yelled to get him to stop. When I walked inside to voice my complaints that tech said he wasn't worried about hitting my truck, and the manager on duty had no concerns about the grease on my truck. I have filed three complaints with corporate, two over the phone and 1 through their survey prompt. It has been 3 weeks and I still have not heard back from anyone regarding this matter. The grease has penetrated my original paint despite my efforts to remove it, I've found a scratch on one of my brand new wheels, and the odor from the seat still permeates in the heat of the day. Through my attempts to follow up with corporate I have discovered someone along the line had put the wrong contact phone number on my complaint and their regional manager did not bother to check my customer file nor the invoice to verify the correct number needed. I am thoroughly upset with this experience and how despite all my rigorous efforts to keep my classic truck clean, just this one negligent tech has done permanent damage to my vehicle and still to this day nobody has contacted me for a resolution. To add even more frustration to this experience, I lost a $500 home repair job because my truck was down for so long."