Whataburger

"My husband and I use the Whattaburger app for delivery every few weeks and haven't had a problem. Today the Favor driver scammed us, saying they were in an accident and marked our food as delivered. Due to how it's set up on the app, there's no Favor order number to ask for a refund, and Whattaburger support takes 3-5 days to get back to you...we called the store to tell them what happened and they said they would re-make our breakfast, which is nice of them as it was after breakfast hours and they didn't have to do that. When we got there it seems our phone call didn't make it to the manager/shift lead, and my husband had to re-explain everything. I'd like to give big kudos to the shift lead Ally for her professionalism, courtesy, customer service skills, and for all-around being amazing at her job. It took two hours total to try and figure the mess out and get our food, but Ally was sincerely so helpful and didn't make it feel like it was OUR fault we got scammed through THEIR app using a third party service. Thank you, Ally, for turning the whole ordeal around for us. You deserve a promotion and raise ASAP."

"I waited in the drive-thru line for well over 20 minutes. There was only two cars ahead of me, while I understand both cars could have had massive orders that didn't excuse the cold food that I received. Considered going inside to ask for new fries but that defeated the entire purpose of going through the drive-thru and I was running late at this point due to the previously mentioned 20 minute wait."

"Walked in and up to front counter and was immediately greeted. It was busy, but I was acknowledged even in the midst of the rush going on. I knew this location was different and worth going inside. All the staff had smiles and you could tell they were all helping each other to keep the flow moving smoothly. I noticed 2 shirts were a different style than the rest... It was an operating partner and the manager. They were actively helping and not behaving as though their title meant any title below them was not good enough for them to help with. They weren't barking orders and making excuses as to why they couldn't help out. An employee was on a break and the operating manager served her, made sure she had napkins, the that her food was all good... I saw him and the manager bouncing back & forth interacting with care for the customers and staff doing what's needed. The staff was like fluid with teamwork and not fighting against the grain. When I received my meal tge food was delicious and not skimpy and put together with care vs thrown together to hit a time mark vs quality. It was very refreshing to see this and experience this locations operations. I travel all around for work and visit many different establishments. It's been a long time since I've seen this type of quality, pride in independent & teamwork work. Character was shining bright at this location. I'll definitely be back! I did let them know how impressed I was and then to get yummy breakfast was icing on top. Well deserve applause. I sure hope the staff get a special treat of a bonus as it's well deserved and I'll be recommending this location."

"Came to this location for the first time on April 30th for dinner around 8pm. I walked in and there were no customers seated or in line to order. I stood at the register ready to order, but the workers were too busy working take my order. They were at the counter and after standing there for about 5 minutes, one person asked if I could wait another minute. I almost walked out, but I decided to wait a little more. They eventually took my order and I went and sat down. They cooked it fast, but gave it to a worker who was seated waiting for their food. They eventually figured out it was my food and gave it to me. Quality and taste wise the food was great. In spite of the delay at the counter and my order mix up, I will definitely come back again."

"First time trying it looks like it's fairly authentic Neapolitan style pizza. Went with the classic margarita with the standard cheese fare The crust was well cooked nice and thin and had a good chore to it with extra crunch. The sauce had a great flavor and the cheese was a perfect ratio I will definitely visit again."