NAPA Auto Parts - Genuine Parts Company

"If I could give less than a star I would. So I spent over 300 on break calibers and was told bring the old ones for the core charge. Not once did this lying gentleman tell me to put it back in the box to get the core charge back. I walk in this morning looking like a fool but the lady in the front wasn’t rude but I feel as tho I was just robbed out of 130 dollars in core charges because a employee failed to do his job and inform the customer. I would have saved the boxes for a 130 dollars let’s be real. But to anyone who needs parts just go to autozone or anywhere else is better than here."

"Costumer service is terrible, waited for 20 minutes,so I turned around to leave and the lady there told me I can help you now(when she wasn't doing nothing the whole 20 min that I was there waiting)I told her no thank you and thank you for having me waiting for this 20 min they don't deserve not even 1 star"

"Same woman and guy always attend me, they both always have a bad attitude. They claim you need a receipt for battery warranty, and they refused to look up my phone number to see that the battery was under warranty. Was told it was expired already without them even looking it up. Automatically try to deflect your warranty in any way possible.They tried to upsell me with a different battery even though I told them I wanted the same one. Customer service is terrible and I have never had a positive experience here."

"So it's Saturday and store hours are 8 am to 6 pm. They were closed at 5:54 pm. This is the store on Antoine in Houston, TX. They saw me pull up and the man locked the door. If I didn't have to replace a power steering pump under warranty I would not go to this store at all."

"What's the point of giving warranty on your batteries if yall refuse to honor it. Your worker came up with every excuse as to why its my car and not the battery blamed the alternator and the. Refused to check the alternator. After he finally caved in and checked it he said it was good and that the battery cables were corroded. I told him to show me cause they literally look new and have zero corrosion and even if they were corroded thats not going to drain a battery it will keep it from charging properly not drain it. And then he said i have a Draining issue with the car and need to take it to the dealer to have it looked at and bring a letter stating it doesnt have a draining issue and have them change the battery cables. Then he will give a new battery. And then stayed he is just following NAPAs policy. Is this a joke. The battery has 3yr warranty its barely been over a year. The battery needs to be jumped every morning for the past week and now its a draining issue. Wouldn't have that happened right away after i bought it if it was a Draining issue. Im sorry to say this but your Employee has no idea what hes talking about and is a joke for even suggesting what he did. What does it take for NAPA to honor its warranty cause i cant go to another NAPA cause they say i have to go to the one i bought it for and im clearly supposed to convince the Master Mechanic behind the counter the battery is bad or fork out another $260. This is a joke"