Firestone Complete Auto Care 10050 Highway 6, Missouri City, TX 77459

"These people are the worst EVER!!! They so called fixing my car , but they just added more money into their pockets. I took my car here for an ALTERNATOR I have paid them $1200 for it. I drove my vehicle home I’ve noticed it runs different. I pulled up at my driveway I saw a fluid coming from my vehicle. I took the vehicle back right away. Sure enough instead of telling what’s wrong with my vehicle they quoted me a price of $1,643.20 saying I need a RADIATOR. Because there is a leak from the coolant. I’m like “HOW??? I didn’t get a response as to why there’s a leak there. My engine light was on after they so-called fixing my alternator. Your sight said “ Honesty is the key to success in business” YOU GUYS ARE DOING THE OPPOSITE WAY. Smh."

"This location continues to out perform any dealership experience I have had. In fact, they continue diagnose issues way more accurately than any dealership. The reason for this in my opinion is the leadership culture from the top down at this location. Chris Mendoza and his team care about taking care of the customer. That is the difference "secret sauce" this location has and the reason for me to continue to come back for the great service."

"This is the best Firestone I have ever been to. Chris Mendoza has built a great team. He is the epitome of selfless service to his customer. He goes over and beyond my expectations. He takes care of all my vehicles. His is honest and I will never got to another shop. He puts going to the dealer to shame with his customer service. His store should be the standard for every store. The only thing he needs is more parking!!!!’"

"Michael! He helped last time and also this time. He is friendly, professional, knowledgeable, personable and willing to help! Even though it’s busy there, he doesn’t rush when speaking with me. He makes sure I understand everything before I walk away. I also enjoyed speaking with Chris and Gudelia. They are courteous and professional as well. My husband and I visits often and have our vehicle warranties there. Always a pleasure to visiting. Hard to find good honest-hearted people!"

"Great service! We had 2 stems and 2 lugs replaced on our rear driver side. Jonathan and Mimi were extremely helpful. They were reasonably priced and explained the process of the replacement parts. We did not make an appointment however, we were happy the vehicle was serviced and ready the same day we dropped it off. Awesome staff!"