Caliber Auto Care 9450 Highway 6, Missouri City, TX 77459

"I recently visited here for an oil change, but I left feeling thoroughly disappointed by the level of service I received. First, despite "interior vacuuming" being listed as one of the service items on my receipt, I was disappointed to find that this task had been overlooked. It's disconcerting when the most obvious aspect of the service is neglected, raising concerns about the attention to detail and quality of the workmanship of this shop. Upon bringing this to their attention, they promptly took my car back in for a vacuum, but the initial oversight left me questioning their reliability. If they couldn't fulfill such a basic service item, how could I trust them with more complex tasks that I couldn't readily inspect? Second, I discovered a discrepancy in the billing. The receipt stated the subtotal of my service as $84.94, which should come up to $91.94 post-tax. However, to my surprise, the grand total rang up to $92.72, which is $0.78 more than the expected amount. When I inquired about this extra charge, I was informed it was for "shop supplies," yet nowhere on the receipt was this fee listed or explained. It's not the amount of money but the lack of transparency that concerns me the most. Overall, it wasn't the same experience I had at another Caliber location, which was much better regarding the service. Don't think I'll ever come back to Caliber again since there are plenty of other options out there."

"They have done a good job taking care of my vehicle! I like that they submit repair/service information to your Car Fax account for your vehicle. It helps to keep all the data in one place and let's you know when you have upcoming repairs and services for each vehicle. It is a great value in maintaining your vehicles history and needs."

"My experience was excellent! I have found my go to car care location! The service was professional and personable. The waiting area was stocked with drinks, tv and comfortable chairs. Run, don’t walk! These folks are the best!"

"So, I absolutely love Caliber Auto Care!!! First off, I am a coffee drinker and they have amazing Starbucks coffee while you are waiting! I also love that the facility is super clean from the waiting area to the restrooms. The moment you walk through the door the staff members are super inviting and so kind. Lorelei and Amanda are my girls! I love their transparency when giving quotes for things that need to be repaired on my vehicle. I also appreciate their willingness to help correct whatever concern I may have with my vehicle on my visit for that particular day. I truly appreciate all of their help every time I stop by more than they know! This will be my forever go to place I take my vehicle! Thank you both and your entire team so much for being amazing! Be Blessed!"

"I rarely leave reviews, but I felt it was necessary for me to leave one after my visit here. Great customer service from start to finish. The person I spoke to on the phone was super nice and answered all questions. Once I got there, Terry was so helpful and explained everything thoroughly. The waiting room was very clean, and pleasant with a play place and coloring books for kids, and beverages to enjoy while you wait for your car. The front desk staff were super nice as well. I took my car to get an alignment, and my steering wheel felt just like new after it was serviced. I definitely recommend this location!"