Rent-A-Center

"very bad service we bought a room and they never delivered it to us we made the payments and the manager always made excuses that he didn't deliver it because he didn't have a driver and they don't want to return the money we paid and they only say that since there is no money in the store they don't Can you return it to me? I don't recommend you come to this store."

"No help when help was needed. Always got extremely bad attitude from every single person in this company. Threats if I missed like a day or two. Constant spam. Rude and no empathy for customer. Honestly a joke."

"Horrible customer service. Paid $25 online for reservation of furniture after being approved. Spoke with someone who said they cant help me get furniture until monday or tuesday. Agreed. Monday comes, no calls or replies to set up drop off time. I call and the person is on lunch and they say will call back in 30mins . Rest of the day goes by and he never calls. Tuesday comes and i call. They tell me the person dealing with my application is off work that day. Lol what?? I call back Wednesday to ask for a refund of my reservation fee after explaining the story, they still dont try to assist or apologize for the horrible service. They just refund me my money and leave it at that. Lol how are people supposed to get their furniture when the workers dont want to reply or follow up how they should ? If i could rate 0 stars i would. Sucks because i was excited to get my furniture in my new apartment. Ill just take my money elsewhere and recommend the same for anyone else."

"Shannon is the absolutely rudest person I have ever spoken with. I have no idea how he is the store manager. I went in today to look at what type of furniture he had for my cousins house because we have no couches since he just moved here for a new job. I am here to help him set up everything. When I went into the store I told Jose my situation he said I can have him fill out an online order form and he will call and confirm the information. I said okay well will he remember which couch I wanted to order for the house he said yes he would write it down and I can just put his name on a sheet so he will know who to look for I said awesome, just put his basic information on the sheet like I was told and then I left and called Mike and let him know to go online to fill out the order form and to let me know when he is done so I can follow up with Jose. We wanted the order form in today so we could have the couches by tonight. We have 3 kids in the house and because of the move to just outright spend thousands of dollars isn’t plausible right now. Well I called in when the order form was completed by mike and was told Jose was on lunch he would call me back in about ten minutes. A few hours later I call to follow up again because mike told me after work he didn’t receive any calls. Well not sure what happened but Shannon got on the phone on a power trip. Telling me he’s the store manager and isn’t allowing us to order from there. I asked him why he said we aren’t allowing you to make an order for someone else. I let him know the situation the same one I told Jose and he let me know he’s the store manager and he isn’t letting us do it. I again asked him, I followed what your store employee said and basically all I was there for was to pick out furniture to match the house and then told mike to fill out the order form online: he said in a rude voice I’m aware what you are trying to do and this is my store and y’all can’t do that and he’s the boss and it’s his store and I can find another rent a center in the area. When I asked him what his name was so I can report his rudeness he said Shannon is all you need to know. And then he hung up on me. He had to be one of the rudest people I have ever encountered. Didn’t even listen to the situation. Shannon is one of the most disrespectful humans in the customer service industry!!!"

"The best place around for all your furniture, appliance, and electronic rental needs. Outstanding customer service and wonderful prices. Check out their referral program and get $50 off for you and your friends/family. I'll be coming back!"