American Freight Furniture, Mattress, Appliance 1825 Westpark Drive, Grand Prairie, TX 75050

"Very nice items for reasonable prices. Bret was great and we had amazing customer service experience. We were happy with our purchase"

"Vincent, one of a kind! Thank you! I am terrible at making decisions and you helped narrow it down. I'll be back in when we move! We're going to need it all dude. Seriously appreciate your help. Merry Christmas! This is what customer service is about dude!"

"I went in looking for new appliances. There was a gentleman name Vincent that help me. He was very helpful and knowledgeable. Found me a great washer and dryer set for a really great deal. Will definitely be going back for couches with him. Thank you!!!"

"VINSON and Richard were tremendous. Even though they’ve been working for 10 hours they still treated us with great hospitality and care. They still smelled and was very polite. I really appreciate people like you. Great set up guys! Now go get some rest."

"I'm only giving two stars because of the excellent customer service I experienced with Richard. As far as the delivery service has been horrible. I placed an order on 9/11 to have a washer and dryer, a bedroom set, and living room tables delivered and set up on the 14th. Mind you, I took off work on the 14th so I could be there for delivery. The 14th came, and the delivery guys showed up around 4 pm. They bring in the washer and dryer and set it up. Bring in the bedroom stuff, and I believe the tables then tell me that they have to go to the north arlington location to pick up my mattress and return. Before that, they asked me how much I paid to have them set up everything because they thought the sell man's made a mistake on the price. I told them them that I paid for delivery and set up. However, I can set the tables up since it's a problem. Just set up the bedroom. They said they would once they return with the mattress. They left around 5issh, and I never heard back from them. I called and texted the drivers around 8 p.m. I received no response. 9/15, the delivery driver calls me at 11:18 a.m., saying they'll be on their way in 45 mins. I say I am unavailable because of work and if they could come this evening or tomorrow because I'm a flight attendant and my schedule is crazy. The guy tells me he will speak with his manager and call me back. Of course, he never called me back, so I called the store location and asked to speak with a manager. The managers were unavailable for 30 mins, so I informed the associate of what's going on. He said he would take care of and call me back. I told him I didn't answer, shoot me a text because I'll be flying, and I still received messages in the air. He said ok. As of 9/16 at 12:04 p.m., I haven't received a call nor text about delivery and set up. I spent over 3k for all this, and to be treated like this is insane. Customer service is truly a loss art these days. I'll be disputing charges within a day or two if I haven't heard anything. Truly insane. Update: I received a call from the manager, and he apologized and offered a 100 refund and new delivery on Tuesday. I'll update on Tuesday to three stars once delivered. Update as of 9/22: I do not still have my mattress, protector cover , nor anything set up. I also haven't received the 100.00 refund. The delivery guys called on 9/18 and said they were 20 mins away, and I had to decline due to working. I don't understand why they don't schedule in advance to let the customer prepare. So I called the Grand Prairie location and told them to deliver this Friday anytime in the AM. So we'll see if they come and deliver and set up everything. I also sent Ken an email. I'll update you all later"