Cavender Chevrolet Service Center 30700 Interstate 10, Boerne, TX 78006

"Cavender's service department did an excellent job fixing the AC in our 2023 Suburban High Country. I expected the vehicle to be in the shop for a few days, but they completed the repair and an oil change/tire rotation in a few hours. They also gave me a ride home after dropping off the vehicle and were great at communicating with me during the process. Richard was also very friendly and provided excellent customer service."

"Had a smooth experience with the service I had done on my truck. My sevice adviser Terry, kept me up to date on the status of the repairs. I got my vehicle back on the date and time it was promised. The repairs were under warranty. The dealership took care of everything. The on-going auto workers strike caused a delay in getting the parts in. However, Terry kept me informed and promptly called me when the parts arrived. I'm back on the road."

"Terry Shaw, my service manager was excellent. Got the car in earlier than expected had to order parts state on. It got the necessary parts but communicated with me all along the way the work was done exceptionally well and got the car back for some very important family meetings I have used Cavender for years. I will continue to use them and recommend them."

"I took my Tahoe in for a recall, 4 wheel alignment, DRL being out, oil change, inspection for trip, and replace the passenger windshield wiper arm while I was there. Two hours later I got a list recommending items to be replaced with a price point of around $3k+, that was not on my list, but everything I asked for was marked green. I told them that I would look into replacing those items soon, but I already knew what I wanted done was going to be a little pricey. I left my Tahoe there for four days because I really didn’t need it until my trip. On the forth day I was told my Tahoe was ready. I came in to pick it up and the recall was complete, wiper arm replacement done( $160) with part provided, and oil change was complete. All of this totaled around $400. The DRL was checked that it was good to go, still doesn’t work. I saw only $39 dollars for my alignment and didn’t even see the verbiage of “could not do” until I got home and really looked at it. But, when I saw the initial cost for the alignment, I knew something wasn’t right, but my service specialist wasn’t there to tell me anything. I got into my vehicle and the steering wheel was slanted further right then when I dropped it off. Then, I started driving down the road and my stabilitrak and traction control turned off, which wasn’t a thing before. I got home and looked at my front end and notice that I am missing cam alignment pins on my drivers side, so something was tried and made worse. I guess they just then decided to say “we will just tell him that we couldn’t do it”. If they would have actually driven it, they would have realized that these issues were there, but no even a mile was out on it after the service. For the four days that I left it, I was never told that they couldn’t do something, no calls, texts, anything to tell me they didn’t do it or couldn’t do it. The Tahoe has a four inch lift on it, but so do a lot of the vehicles that go in there for service or that they sale. I couldn’t turn around and take it back because I had to go out of town the next morning. I did however email the service specialist, text through their app, and called that’s specialist line with no responses. I sent pics of the items not completed and or worse, with no response. Luckily, my Tahoe made it through the trip and will be taken back to them next week for them to fix what they made worse. I’m upset that it is worse, but I’m more upset and disappointed in the lack of communication and just letting me think that everything is good to go and I can just pick it up. The only communication I received other than letting me know it is ready from my service specialist after I sent the responses back with photos, was this one asking me to fill out a survey. I’m usually the guy that gives praise even if sometimes things don’t go the way they are supposed to, but I laughed and decided to write this when all I received back was a request for a survey and nothing about making things right. So maybe I will get a response after this……."

"I am blessed to have Denise as my Service Advisor. She has a great demeanor and outstanding customer service skills. Realizing that duplicating an issue with my truck is going to be a bit challenging, she scheduled an appointment with the maintenance foreman to help troubleshoot the source of the noise."