Boerne Automotive

"Went in to have brakes checked on my wife's car. Lionel showed me I has 50% life left. Did a transmission flush as well. Car good to go in 2 1/2 hours. Nice folks and clean shop"

"I called Boerne Automotive as I was looking for a local repair shop that would work with my 3rd party warranty. When I got them on the phone, they seemed very helpful and eager for my business. I felt very comfortable dropping my vehicle off knowing that they would take care of me. That’s where everything went downhill. They called me back and let me know that one of my O2 sensors was out. I asked that they contact the warranty company and get back to me on the coverage. The contacted me a few hours later saying it was covered (the one bad sensor), but that they (Boerne Automotive) recommend I change all 3 sensors (though not required). They also noticed through further diagnostics that I had an oil leak, but that was also covered by the warranty. They let me know I would be responsible for my warranty’s deductible and roughly ~$100 in fees that Boerne Automotive charges that aren’t covered, but no big deal. I was told that my vehicle repair would be completed by the following day. The gentlemen then proceeded to let me know that due to the mileage of my vehicle (over 100K), he recommends a tune-up, which consists of X, X, X, X, and costs over $1000. I explained to the gentlemen that it was the holidays, and I already wasn’t prepared for the addition $400 for the repair and that I would pass at this time. He then asked if I would at least replace the spark plugs. The way in which he asked was just a blatant way to make additional money. My car didn’t have a misfire or any issue, and I understand the recommendation, but I had clearly let the gentlemen know I was money conscious due to the holiday. The following day I received a call and was notified that there were additional repairs that needed to be done because of the oil leak. I asked what that additional cost would be assuming it was something that was absolutely necessary, and I was told $125. Thinking they were calling me asking for authorization to make the repair, I asked how much longer this would take and when my vehicle would be ready. The gentlemen then informed me the vehicle repair was complete and my car was ready for pick up. They took it upon themselves to add an additional $125 in cost w/out my knowledge or my approval. These guys are extremely pushy and make repairs w/out your approval or knowledge. I’ll never bring another vehicle to Boerne Automotive."

"I had a great experience at Boerne automotive. They were even able to finish my truck the same day so I could get to work the next day. I will go back for anything my truck needs."

"I had an outstanding experience at Boerne Automotive! The service was top-notch from start to finish. The staff was friendly and knowledgeable, and they went above and beyond to fix my car efficiently. I was also pleasantly surprised by the fair pricing. I highly recommend Boerne Automotive for all your automotive needs. They've earned every one of these 5 stars!"

"I cannot recommend this place enough. Lionel is very professional. I know I'm an awful customer because I have high expectations. Boerne automotive exceeds those expectations, for less than the competitors. I never take my vehicle to the dealership or anywhere else if I can help it, but I never worry when my vehicle is here."