COACH Outlet

"These ladies have excellent customer service. I had made an online purchase that I was not happy with. I went in thinking I was going to be directed to call customer service. Nope, these ladies were so kind, compassionate and helped me fix the issue in store. It is very hard to find customer service like that anymore. For now on I will be purchasing in store with these kind ladies. Thank you so much!!!"

"I went in to buy a purse for $151.00..Online you could get another $20.00 off if you signed up for text. When I tried to do that it didn't go threw. I asked an associate and the manager if they could honor that. They just said no..Could care less if they helped me or not resolve my issue. Won't shop there again and will contact corporate as well! Coaxh should have better customer service than that!"

"I had a good experience with the entire staff. Especially Shirley. She helped me and was excellent. She was never pushy and led me to some great pieces. I really appreciated her professionalism."

"I love Coach purses. I love looking at the new ones. For me half the fun is touching and opening and holding it. However, this last time I was at this store was the worst. Normally I am greeted, and the specials are told to me and then unless I ask usually I am left alone to browse. This time an older sales person, I do not know her name, approached and would not leave me alone. She followed me everywhere, and would not stop talking. I was so frustrated I left, and returned thinking she would be busy. But no, she zeroed in when I entered and followed me. I told her several times I needed some time to browse. But she stood about a foot behind me. I asked her to give me a moment to decide. Again about a foot behind me.And whenever I touched something she told me the price and how she had it and loved it and blah blah blah. Several times she took the purse out of my hands , so frustrating, she would not leave me alone. My husband even asked if we could have a moment to just look, she said sure and backed up about 6 inches staring at us. I left went down the way to Kate Spade and purchased there. Very disappointed. I probably won't return and should I purchase a Coach purse again, I will not be doing it there. If this is the new experience at Coach I am out. I felt like she was worried i would take something. Honestly...worst experience ever. So very frustrating, I will not return. The purses are already pricy, so if that is how they treat customers now, I'm out. 20 years of buying Coach, gone. Sadness."