AutoZone Auto Parts,

605 N Hampton Rd, DeSoto, TX 75115, United States

"I would not recommend this Auto Zone. We received HORRIBLE SERVICE. My boyfriend and I went to go get a new battery for the car and the employee (who had no idea what he was doing, he was probably new) first sold us the wrong battery that didn’t fit and instead of doing an exchange, did a return and then made us buy a new battery and the money was never returned to us. THEN he put the new battery on BACKWARDS, made my boyfriend buy screws he didn’t need, and blew the car’s fuses which apparently they couldn’t replace so they kept the car there for a week. When we asked for our money back they told us to contact the bank and the bank said they need information from Autozone that they are not helping us provide. They all are acting like they have no idea what’s going on, give us other numbers to call only for no one to pick up. Autozone please take responsibility and give us our money back. We went in for a simple battery change and left with blown fuses. We should not have to pay a single thing! At the very least be cooperative in working with the bank. Also please stop hiring people who don’t know what they’re doing or TRAIN THEM BETTER!!!"

"Great customer service. Does a good job at taking care of their customers"

"Great service went in there, and was helped right away, the person even offered to help me with my problem, personally. 10/10 experience"

"The manager was awesome. He installed a new battery and did a great job. Another associate was not so good. I had a hard time understanding what she would say. I could barely hear her and she seemed to mumble as she spoke."

"Service was very slow. I really dont like doing self check out... but had too or stand in line for 20 minutes for Interior Cleaner, Antifreeze, Ultra Fuel System Cleaner. Most locations greet you at the entrance point not here. Maybe it was one of those days. But if you need items for your vehicle AutoZone is one of the places to go. Store was in order."