Family Toyota of Arlington Parts

"Had a chat with Muhammad very professional guy helped me a lot definitely prefer him over anyone"

"Always have a great experience here with the service department."

"Thank you Austin Torres for making the experience of buying a new car easy"

"Parts department wants a nearly 20% markup on MSRP, while other metroplex dealerships were slightly under on this particular product. Would avoid."

"Even though this is not a 5 star review, I do want to point out in advance that my experience with this dealership was better than I've had with most others. That being said, I can't justify a higher review for a few reasons. I'll start by saying that communication on when my vehicle was arriving was great. Except when it was delayed for some reason (3 times) and nobody reached out to specify as to why and it left me feeling like they were just dangling a carrot in front of me to keep me interested. All in all it took almost 2 months for my car to arrive. Maybe there was legitimate reasons, or maybe there wasn't. Either way, I was not in a rush to pick up my car so If there was legitimate delays, I would have appreciated an explanation as to why. If there wasn't, I would have preferred they were just up front about it. I would have waited without issue. Secondly, my vehicle arrived with a pinky sized gash out of one rim that I didn't notice until the next day at home. Luckily I had taken pictures of the vehicle at pickup to prove I hadn't curbed it after leaving. When I went into Family Toyota about it, I mentioned having pictures if they needed proof (which they did not ask to see) and offered to have the wheel repaired. (Great customer service on this), but when the wheel came back, you can clearly see where the repair is located. I'm disappointed that if it wasn't going to be in like new condition on my new car, they wouldn't order a new wheel. Third and my biggest issue is when I went in to place my order on my new car, the absolute only thing I asked for was to have Toyota connect. The sales rep said push to start may be an issue due to allocations, but Toyota connect would not be. I agreed because I'm not particularly concerned about push start, but wanted Toyota connect to have access to my locks via app. My car arrived, I took it home and tried to get everything set up (apps, Android connect, etc) and my car does not have the option to run Toyota connect. THE ONLY THING I WENT IN ASKING FOR and was assured would be on the vehicle, is not there. It may seem like a small issue to some, but it was my only request. Like I said In the beginning, I have certainly had worse interactions with a dealership before and in general I don't have buyers remorse. Aside from my car NOT having the only option I asked for, I love it. However, after the personal experience I've had, I don't think I will be a repeat customer and at this time would not recommend this dealership to a friend."