Five Guys,

398 FM1382 Suite A, Cedar Hill, TX 75104, United States

"Absolutely unacceptable! Half way through a double cheeseburger I noticed the top Patty was pink so I took it out and it was BLOODY! I immediately showed the guy who was cleaning the lobby, the same person who actually took my order. He apologized and has them remake the order. The other person who is with me didn’t even want to finish. Don’t understand how one patty was done and the other was under cooked and blooding. The manager didn’t even approach or at least apologized. My Order number was 88"

"Something told me to check this places reviews before I went. Luckily I did I had a gut feeling that the service was horrible and the place was dirty. Based on these reviews I am not about to pay over price for a burger and on top of that have rude staff on top of that. I’ll take my business to the mom-and-pop shops, I hear Royal burgers are good."

"Online ordering process was pretty straightforward. The pickup process takes much longer than expected. You place the order, click the link to let them know you are on your way, click to say you have arrived, go to the pickup line and let them know you have arrived...........and wait. Almost seems like all you have done is prepaid for your order while they barely get started on it after you arrive. May as well just order when you get there. As for the food? Ordered a plain bacon chzbrgr with an extra patty. With tax, a small tip my total was over 17 bucks. No fries, no drinks, nohing else. The price isn't a dealbreaker. Ill gladly pay more for some yummy food, especially a great burger. This wasn't it. It wasn't terrible, just ok. As silly as it sounds, it tasted just like a Wendy's triple with bacon, just 5 to 6 dollars more expensive. The cheese was melted and kind of stuck to the wrapper. The bun was kind of smashed. It looked a little sloppy, but i like that look in a burger so no complaints there. But again, the taste is pretty unremarkable. Bacon was a minimal amount, overdone and broken into pieces. I personally dislike bacon cooked this way. Overall, the value simply isn't there. It isn't terrible, but average. Again, similar to Wendy's, which isn't bad, but not what you expect at that price point. Place was clean and well lit. Probably won't be back."

"I was craving a good cheese burger and fries this particular day and drove 18 miles thinking I would be satisfied. But to my dismay a complete disappointment. Now five guys are supposed to be famous for their burgers. Big juicy burgers oozing with melted cheese and bacon but l got the complete opposite. I ordered a bacon cheeseburger with large fries and drink. After waiting 10-15 min for what l thought was someone preparing a hot and fresh burger and fries l get a burger with stale bread cold Luke warm meat with barely two slices of bacon that appeared to be one slice cut in half and half done fries. And then the drink station stops producing. Worst experience ever. What was l waiting almost 20min for? Just to receive stale cold nasty food,cheese unmelted and fries half done @$25 for a burger and fries REALLY!! There was also a family of five that returned their food as well having the same issues. The only thing good about this place were the peanuts literally!!"

"Ok I know it's a chain, but it doesn't taste like a chain. Probably my favorite major chain hamburger. I love the peanuts to eat while waiting. Hot dogs are also great. I also love the freestyle coke machine. It's always clean. The staff is friendly and service is usually fast without a long wait."