Panera Bread

"Went to the cedar hill location. Coffee was not fresh, tasted like it had been sitting there from the morning. Sandwich was skimpy, i got the turkey avocado melt. Did not have much meat or avocado spread. Even though this was a half sandwich, I felt like I was eating a grilled cheese sandwich. Hand sanitizer on the wall by the bathroom has not been working for at least nine months I was told by another Patron. Definitely need improvement. Hope they bring about a positive change."

"The food and service I received at the Panera Bread in Cedar Hill, Texas was awful. The sandwich that I ordered was made sloppy and the pickle spears that I ordered were not packaged separately but just wrapped with the sandwich. Due to that, the wrapping of my sandwich was soaking wet. Additionally, bread that I didn’t order was just tossed in my bag unwrapped, weird. After spending $31 at this restaurant and two attempts to get my order right, I just gave up. It was a waste of money and time. The staff seemed clueless as to what was wrong and after I advised them, they still appeared unconcerned and made excuses."

"This is the only Panera in my area so I guess that is why I continuously go back but this may be my last time. EVERY time I have gone in the past few months they take FOREVER to have my food ready even when I order online to save some time. There were 2 times where I waited in the drive thru for an hour (not even kidding and I couldn't leave since it's one of those lanes with barriers. I was internally livid by the time I got to the window but was not rude. I at least expected an apology or explanation for the wait but nothing. I then asked and they did not give me a reason. Then I had to drive back because they got my order wrong. Do you know how frustrating that is? My last straw was placing my order online today, got there after the estimated order ready time, since I know they take long. The lady at the counter assured that my name would come up on the screen when it was ready. I still had to wait an hour. I would poke around the pick-up shelf and nothing. Finally, the same worker asked for my name and lo and behold, my order was sitting on the back counter the whole time, they just forgot to place it on the shelf. I now knew I had cold food but being that frustrated and not wanting to wait any longer, I sucked it up and took my food. Again leaving with no apology. Then, the cherry on top, I arrive at home and my order is wrong. This is completely unacceptable. I am very empathetic and patient when it comes to service workers but at this point this establishment just comes off as incompetent and in serious need of new management or thorough retraining!!"

"The food was very good. The restaurant was clean and well organized. Food was prepared and ready in a timely manner. The fireplace was going and added a nice touch. My issue was a walked up to order and a heated back and forth between two employees was occurring. The lady taking my order was taking my order and addressing another male employee. I understand people are human and have emotions. However there is a time and a place for all things and it wasn't in full view of customers. I was embarrassed for the employees and the other guests. Wow just wow"

"Food and service is not bad. The restaurant actually looks nice and very spacious. But the restroom is super dirty and smelly. Very surprised! Understaffed or just don’t care! Hope it is better the next time we visit coz we really like this location."