Pep Boys 6755 Northeast Loop 820, North Richland Hills, TX 76180

"Horrible customer service and communication skills. Took a jeep wrangler up there on a Friday for a quote on some oil pan and filter work and was told we would get a call back same day if not then by sat at the latest. Never got a call back until we called that following Wednesday and was told the tech never finished the quote and we would get a call back by the end of the day. Welp that never happened and no call back to even relay what they were waiting on or that they were even trying to help us one bit. Will never return."

"Took 3.5 hours. I scheduled an appointment. Guy took my info & keys and never came back. No estimate on how long it would take. I received an email saying my car was ready. I was unaware of the email. I called them 45 min after the email was sent and they told me they were just about to call. They did not go over what was done, no recommendation for upcoming maintenance. No sticker to remind me of next oil change. Not even sure they did as requested. I needed my tires balanced. There was no charge for tire balance. They said my RL tire was keeping my car from passing inspection. They did not express or tell me how bad the tire is. Just let me drive away...with exposed wires and bubble. I will not be using Pep Boys again."

"The guys at Pep boys are wonderful and very helpful!!! Our car sounded like it had a seriously catastrophic issue and the guys fixed it and sent us on our way within minutes!!! Thank you to Dawson, Cameron and Dillon, hopefully I got your names right!!!"

"yesterday I went to pep boys for my car issue not related to tires. WILLIAM in this location was very helpful and trying to help. I really like their customer service. this is the best place so far that I have see that employee goes above and beyond to make customer happy. definitely recommend this place for any car related issue. and ask for William, he is very helpful."