J Sushi 1400 South Loop 288, Denton, TX 76205

"Food took a long time to be prepared. It delayed the delivery process by 30+ minutes. I paid UberEats an extra fee for a quicker delivery. (The fee could not be refunded because J Sushi was the cause of delay in my delivery.) When the food finally arrived it was not completely cooked all the way. (Imagine your food taking an extra 30 mins to be delivered to you and when you get it the order isn’t right.) I ordered the seafood fried rice and a side of yum yum sauce. The fried rice was not cooked all the way. It was seafood fried rice at the top and steamed white rice at the bottom. I called J Sushi to express my displeasure with their service and I was met by a rude , condescending, and disrespectful hostess. I forgot her name, but she was working the phones at 5:53 pm 01/27/2024, because that is the time I called. She stereotyped me when I corrected her on the way to pronounce my name and assumed that I was saying the food wasn’t “seasoned” enough. Like who doesn’t know the difference between fried rice and steamed white rice. It’s not a matter of “season”. It is a matter of soy sauce. She responded to the situation like an imbecile. She lacks great customer service skills and is a deficit to J Sushi. Instead of thinking of ways she can satisfy me, because I am the customer, she only told me what she couldn’t do. Giving me the impression that she assumed I was making a false claim in order to get some extra food or the food and my money back. It saddens me to leave such a harsh review because I’ve ordered from J Sushi once before. I ordered the same thing as today, so I know how the seafood fried rice is normally made, and it was great! Hence the reason I ordered again today. However, today was such a let down that I will never order from here again and I’m so disappointed that I am leaving a review; I hardly ever leave reviews. I hope J Sushi makes some immediate changes to the kitchen and their host/hostess department if they are concerned with running a reputable business and satisfying their customers. I really gave them a 1 star but since my first experience with them was so good I gave them an extra star."

"First timer - ordered the shrimp fried rice with extra onions ( pick up). Delicious! Great Value! Large portions! Service was absolutely the best - from the phone to the purchase. I was warmly greeted and taken care of with such a genuine friendly and warm young lady. Very refreshing! I will be dining in next time - felt very welcoming. Thank you for that experience!"

"I’m a very picky person and my waiter I got was amazing! She helped me out to figure out what I might like and big Kudos to her I was panicking a bit lol. I can’t remember the exact name of what I got but it was the spicy Ramen and I got shrimp in it too! I enjoy hot Cheetos and Takis so this might be for someone else too! I thought it wasn’t spicy enough but it’s super good!! But again I do appreciate the lady that helped me out cause I’m definitely Eating the same thing again."

"Always a good time here. Get the crispy rice, you won’t regret it. Loved everything here. Baked rolls are definitely up there and perfect for those who are scared of raw fish. Nigiri was on point. 10/10 will be back again and again."

"The sushi is really good! The service is good too! The menu is pretty large and I hardly ever order anything but sushi! The fish portions are quite large, especially for sashimi!! The staff are all very friendly!"