Pizza Hut

"It’s aye female employee that work there that keep hang up in my face because I’m check on my order I order my food at 10:30am and all I’m trying to do is get my food she rude as hell and she did it twice and this happen between 11:30 and 12pm so what female is there now answer the phone on November /24/2023 is the female I’m talking about she rude as hell and very unprofessional she don’t need to work if this the way she going to treat customers !!!!"

"I set up an order on the Pizza Hut app and the app told me the transaction did not go through however my credit card was charged. So I called and asked if they saw it go through and they just said nope. So I asked when I’d get my money back and they said “couple days form now” I would’ve been happy just showing the transaction or something and getting my pizza but now I have to spend 80 dollars on pizza tonight and HOPE I get that forty back at some point? Lovely."

"We visit this store frequently and am extremely unimpressed the last few times. We ordered tonight, I walk in and no one acknowledged me for 2-3 minutes, which I don’t mind, if it’s busy and you’re understaffed, but one person was sleeping, one was washing their hands and then seemed to turn the opposite direction to purposely not have to acknowledge me, another was pulling pizzas off of the oven, which were ours. Pizzas were undercooked and bbq pizza hardly had bbq. Kids were disappointed but we put the undercooked one in the air fryer. On another order a few weeks ago, we ordered 2 hours in advance for delivery of 5 pizzas. Order was almost 45 minutes late. Their driver no showed and instead of letting us know they called for door dash. Again, I understand, but communication. We will more than likely stick with Papa John’s moving forward. This store seems to really struggle with customer service and our experience lately hasn’t been the best."

"Fell way below expectations - This pizza hut was very behind. The app said that my pizza was ready to pick up, but they had not started my order yet. I ordered a supreme, a meat pizza, and a pepperoni with cheese crust. The crust was very thin and appeared to be partially cooked. The supreme pizza was missing a couple of toppings. Nothing tasted right. This was the last straw for pizza hut. I'm not ordering again."

"The female "manager" GLORIA must have just been released from the penitentiary or something. She definitely has zero customer service skills, zero people skills, and zero personality. I tried ordering cheese bread the other day online. I was called back and told they ran out of cheese bread. Fine. They should refund me, No? When I noticed that the charge cleared the bank, I tried calling to resolve the matter, but no answer. So I went to the store in person. The "woman" manager Gloria proceeded to yell at me. Make fun of me. Saying I was wrong and to take it up with corporate office, as they are only franchise. Then she walked away. I was one breath away from going ballistic in that pizza hut. But I gathered myself, then called the cops. They did nothing. But at least I got a little satisfaction."