On The Border Mexican Grill & Cantina 1121 West Interstate 20, Arlington, TX 76017

"Under staffed. Didn't have the drink asked for. The one they did bring was hot. The sweet tea was not sweet. Cups had a dirty taste. Management was rude. Waiter was clueless. Appetizer was wrong. Food was cool as if it sat for a while before brought out.. all and all bad experience for the first time trying.."

"Me and my aunt went to this location on a Sunday evening.when we got there we waited to be seated, when we got to our table there was food on the floor where we were sitting. And tables around us haven't been cleaned yet. The food was just okay. The service was kind of slow. We not sure why everything was slow maybe because they didn't have enough people working that evening. Our waitress she was really nice and went above and beyond to make sure that we had what we needed great customers service."

"Chicken fajitas delivered by male manager. Not sizzling, ice cold. He told me the machine to heat was broken. Pile of last weeks black beans with cold rice. Worst lunch ever. My guest had chimmichnga. Not even fried. Oh yeah, my chix was only white and skillet dry as a bone."

"I was in town for a concert. Very happy to find this restaurant so close. We eat at the one in Houston a lot. This location is literally almost across the street from the Globe Life field and ATT Stadium. I can only assume they get very busy in game days. But on this day , a concert in the baseball field did not warrant scheduling staff. We got there at about 430-5 in a Saturday night and they literally told us the wait was about a hour cause they only had 3 waitstaff. They were trying to get others called in. It was not very busy when we got there but people were filing in and right back out after waiting for so long to be seated. The food was great but it just took way to long to get drinks, menus, once we ordered it came out very fast, delivered by a manager that was working tables as well. Place was very nice and clean , just need work on scheduling staff for busy times with events center so close."

"Review 2022- I really want to support OTB, but service was not up to par. Items where missing from my meal that I had to ask for. I ordered sopapilla's for dessert, yet the waiter brings them out while I'm still eating my entree. The group behind me had words with the same waiter. I've never seen a person dine and dash, but I saw it. A lady at the bar, barely touched her food and alcoholic beverage. I could tell she was also annoyed by the waiter so she just left. When I asked for my flour tortillas I received cold ones. This was the first time this has happened and all the yrs I've been going to OTB. I feel my waiter took unused tortillas from other tables. Note: I visited around 12-1pm on a weekday. I saw many men with briefcases coming out from the back. They looked like managers/corporate. If so it's crazy that this was the worst experience I ever had from OTB. BTW the waiter said her name was Emma. Review 2021-I dined in today and enjoyed a great meal. OTB did a great job with social distancing everyone, but I do think the hostess needs to be more welcoming. They were only opened for an hour and she already seemed annoyed and ready to go. However, my server Emile did a great job like always."