Wingstop 2881 Matlock Road, Mansfield, TX 76063

"I love wingstop but I’m so sad to say I had a terrible experience at this location. My brother called in and made an over the phone order while my aunt was in the store. The employee reread to confirm the order twice and everything was perfect. When my aunt brought the order home, it was the opposite of what had ordered. We called and spoke to a manager and she kept putting us on hold. In the span of 1 minute she had us on hold 6 separate times. On top of that, she went on to put the blame on us for basically ordering the wrong thing until she FINALLY understood what we were trying to say. (She would’ve understood the first time had she not continuously cut us off to put us on hold.) Once she figured out she was to blame she wanted us to bring back the food in order for them to make us a new order. She did not care that it was a complete inconvenience to us and that we weren’t willing to drive 20 minutes to pick up the order that they messed up on. We weren’t offered not even a refund or a voucher at the very least. All in all I am highly disappointed in this location. I which I had asked for that managers name. I hope you have a better experience then I had."

"Jose hands down had the best customer service. He was very patient with me. My wings were perfect, bag wasn’t messy either, and thanked me for being so patient even though it was fast. He threw in some extra ranch without me having to ask either. Great customer service, he was awesome."

"It’s been a while since I was able to leave a perfect rating for a WingStop location. But this location here…on point. Thank you team for providing good quality food. It’s the little things that matter as in taking time to ask the customer “how well done would you like your wings?” That’s classic touch that has been lost over the last fee years. Much appreciated. 10 ⭐️ for this store."

"Ordered 8 wings, they will totally cheat you if you order the boneless. Those little tiny pieces are mostly all breading and no meat. I basically only got 2 wings. I love the bone in and everything was well sauced. I'm mad about my boneless though."

"I placed my order online at 6:07 pm I waited an hr to get my food it arrived at 7:10. Once I did receive my food it was burnt and tasted burnt. The chicken sandwiches were black and so was the corn. The wings barley had any sauce on them they looked like I ordered plain and they remembered to add the sauce after the wings was in the container. Only the top wings had sauce the bottom wings did not. I called to have my order remade and the girl that answered the phone stated it will take another 20 min to have the food remade. This was already an inconvenience due to the fact I already waited an hr to get food now I have to wait another 20 min on top of find a way to get to my food. I had food delivered for a reason . Once I do get to the location the new food was the same way BURNT…I have the pictures to prove how the food looked. I spoke with Raul (no name tag) that’s what he said his name was. He stated he was the mgr and would process my refund later because he was too busy well it’s the next day I still don’t have my refund nor did I get any food."