Simply Thai 2041 Rufe Snow Drive, Keller, TX 76248

"First time going there and will never be back again. There was probably about 3 to 4 other tables and we ordered appetizers first and when they came out the potstickers were burnt so we asked for them to be remade and they looked annoyed that we asked. We asked twice for chopsticks and a side of soy sauce and chili sauce. They come out in these little bitty Prepackaged plastic containers, so of course asked for more. Again, poor attitudes. Next ordered our food entrées. They left our dish of burnt potstickers on the table and entire time. I had ordered my Chicken Vegetable stirfry at a spice level of three so that I could share it but if they could give me extra chili sauce so I can make the spice the way I want it. When the entrées came out, there I were little vegetables, I had also traded the cabbage out for bamboo shoots. I had let one of the servers know that I did not get them in my stirfry he went to the back and another one of the servers came out. She told me that they are in there just that they were shredded she continued to say they were out of The ones they usually buy when they bought them so that is what they had to use, I asked her if she could make sure it was taken off the bill. The whole reason I ordered them is for the crunch, still annoyed looks were given. We tasted our food and all the sauces were sweet mine was nowhere close to a 3. Had to ask multiple times for drink refills and to go boxes. As we were eating, they were cleaning tables and sweeping around us, so it was just easier for us to leave as that is how we felt I left still left a 20% tip because working in the service industry. We understand that there are bad nights but the fact that everybody in there had a poor attitude I debated doing so. If you do go and they have a bad attitude when you get there don’t stay because it doesn’t get better."

"We were a party of 7 and were charged a 20% service charge! We thought it was a gratuity but it wasn’t. I still left the server a 20% tip because he deserved it. So if you have a large group (I don’t know what that entails because I didn’t see a sign about large groups) plan on spending an additional 20%. Not going back."

"Very comfortable and chill spot. Came out to Keller to visit family and thankfully this gem was open. The food was truly exceptional. We eat Thai food all over DFW and we left talking about how we would just drive the 40 minutes to come back here alone. Completely unique menu items. Possibly the best versions of the items you can find everywhere. It was a really great experience and meal. Thank you"

"First visit, ordered ‘Kao Pad Kee Mao’ spicy fried rice and spring rolls. Spring rolls are well made, chef forgot to spice up the fried rice so gave Chilly paste and Flakes on side, fried rice was well done, fresh ingredients and you can taste the veggies fresh, will visit again, super nice staff, huge seating area and quick service"

"Been here twice and the food has always been good but I don't get why it's always almost empty! They have a lot of order/pick up traffic but not much of families or people sitting to eat. The decor is nice enough, no frills or thrills but they need to work more on ventilation. There is an initial smell of fish that could turn some sensitive noses off but it wears off after a while. Food was presented well and customer service was great. You don't have to wait forever to get your meals or bills."