Chicken Express 704 North Parkway Drive, Alvarado, TX 76009

"The one in Alvarado is good. We have been there several times and have never had a bad meal."

"They have really gone down hill in quality a d customer service in the last 3 months. Now they are serving burnt chicken and having attitude about it. Maybe it's time the franchise owner just shut down. Again and took controll of hiring and quality."

"If I could rate this place a 0 I would. We ordered a 7 piece tender box with fries. After having drove off, we realized they gave us a 4 piece box and no fries. We came back to get the right food, and when they gave it to us it was cold and the fries were stale. The manager made no effort in making things right or even an apology for giving us the wrong food, then cold food. They gave us our money back and we went elsewhere."

"The girl who took my order was really nice and efficient. However the young dark haired boy who was boxing up the orders just skipped mine altogether. I ordered fish which I know takes 10 minutes to cook. I saw it come out of the fryer and he was making drive thru orders. I heard the cook say he forgot the hush puppies but they would be up soon. The boy continued to fill all orders except mine. After 20 minutes of waiting I approached the counter and requested that my fish( which I could see under the heat light) be boxed up. Instead of doing that for the cashier, he argued that she didn’t put the order on the screen. Well, since it had been sometime, he had filled all of the other orders pushing mine entirely off the screen (several screens back). The argument continued until he got several pages back and saw for his self that she had done her job and he had not. He still did not box my order, instead he just went to the back of the store! The girl working the drive thru had to box up my order and find out what sides I had ordered. Everyone else in the store was great. Just the one intitled kid ruined the entire experience. I guess he just doesn’t like Being WRONG!"