Pep Boys

"1 hour vehicle has not moved yet now saying 1 hour and 45 min to balance 4 tires and do an alignment."

"I've taken my car a couple of times with them & have paid $800+ & I feel like I still experience issues. I know they are not magicians, and they have tried making it right for me, but it's frustrating when you pay so much & still have the same issues. **UPDATE** I've taken my car in a total of 3 times. They replaced my rear drums (free of charge), but the squeaking/screeching remains the same. I feel like I should get a REFUND and this company should really reevaluate their staff. I will NEVER go back to Pep Boys!"

"Friendly service. Work done on time and reasonable prices for tires and oil change. Only drawback was hubcap cover came off sometime the next day."

"Horrible service .. wait 3 hours for a battery change?? No one was in waiting area. And you can clearly see the techs were standing not doing anything How long does it take to change ? And the price difference ? Why you trying to charge more ? Never again."

"I brought in my Honda odyssey van on 11/25/2023 at 10:46am. I bought new tires online and they were supposed to install them. They called me at 1:37pm saying that one of the lug studs broke off. I asked how? He said that whomever put on the lug nut crossed tread it. On the pictures they sent its a clear break off. I told him I put on the spare on the side of the highway. It was put on fine. He said no and it would be $151. To fix it. I declined. He then said that the rim was bend and they will let me know if it will hold air once the van weight was on it. It's now 5:20pm, I called back to ask about the van. He tells me that they hit the stud with the impact gun and broke it off. I told him so then yall did break it off and wanted me to pay more for it. He said no. That they hit it with the impact to take it off because it was cross threaded. Then he says that the rim isn't holding air but good luck to us. Any hit on the road the tire will pop off. Is this how you conduct business? I spent $578. To have my stud broken off and a good luck on the road because my van tire is still messed up. This van transports 7 human lives on a daily basis. The people you have working for you at this location lack basic human morals and understanding. One of your values is to service the community, no the only service your company is doing is a service to the funeral homes. Location 2321 w expressway 83 Harlingen tx 78550"