Papa John's Pizza

"DO NOT ORDER PIZZA FROM HERE. Our order was WRONG the pizza tasted like they made it this morning and when I called to let them know the “manager” which was a lady literally just hung up the phone on me. Who does that ?"

"We order from Papa Johns in the Heights every week. I messed up my order and placed it on the Shepherd location. What a huge difference in quality. There’s barely any cheese on the pizza and it’s burnt."

"I was so excited to try the garlic stuffed crust pizza especially after finding a deal on the app. However, there were two main issues when I got the pizza: 1) the toppings were incorrect and 2) the pizza was so severely undercooked it was too raw to eat (see videos, the stretchy stuff is NOT cheese but raw dough). I was extremely disappointed because I had spent (wasted) $20 on an inedible pizza. I reached out privately to papa john’s to address this issue and essentially just got a “sorry, thanks for the feedback” so I am now leaving a google review due to the complete lack of customer service or attempt to remedy the issue."

"My recent order experience with Papa John's left me utterly disappointed and frustrated. I had been eagerly looking forward to enjoying the Shaq-a-Roni, only to receive a pizza that was a far cry from what I expected. This signature pie, known for its abundant pepperoni coverage, arrived with just a few sad, lonely pepperonis scattered here and there which made it barely look like a regular pepperoni pizza. To add insult to injury, the pizza wasn't even cut… not even a little bit, not even sloppily, they just gave me the pie, no cuts. It's baffling and infuriating that this particular papa johns, could be so carelessly prepared. I genuinely hope Papa John's corporate takes a serious look at this franchise and their quality control and ensures that what's advertised is actually what customers receive. This experience fell short in every way, and it's disheartening. I'm incredibly let down by the lack of care put into my order. Most especially because that pie was a celebratory pie for my preteen. He was let down, I was let down but of course we tried to make the best of it."

"Ordered a pizza, 45 minutes later it arrives. Wrong order. I called the store. We'll remake it and send it right out they said. An hour later still nothing. Finally, after 2 hours and 45 minutes I got my correct order and an apology. No credit. No refund. Ridiculously poor customer service. Too many options to use them again"