Best Buy

"Thomas was absolutely the best! He helped me find what I was looking for by answering my many questions with patience. I also saw him help a young man with lots of patience and care. Thanks Thomas for all your help!"

"Well it started out kind of awkward. You know just browsing around but then I stumbled into what I seem to think. Maybe a new friend. Very knowledgeable staff. He knew what I was looking for before I did and he hit it right on the money and nailed the price. I'll tell you what. I may not remember his name but that was a hell of a deal. Open box is a way to go. Thank you! Best buy employee you rock the day. I love this thing more than life. Not more than that. Employee loved his job. He was so knowledgeable. He knew every inch of that machine and my needs and they were met hard and correct."

"Needed to buy a new XBox Wireless Controller! Only had a few on the shelf but none were wireless. We found an employee and asked for help. He was awesome, stopped what he was doing and looked it up on his phone and found they did have them up front. Went up front and the nice man grabbed the one my grandson was wanting and took it to check out! He got the STELLAR SHIFT! It’s color changing with custom rubber grips! It was an over the top experience ate the Denton Best Buy! Thanks for the friendly service."

"This store is the worst and I am telling everyone to avoid them! They broke my camera on my phone. I'm not sure if it was the guy who operated the register or the geek squad employee who actually installed the screen protector. I do know, and have evidence that the camera on the phone was not broken when I handed it to them. I also have filed an official complainant the Best Buy headquarters and after speaking with them understand that normal practice is for the geek squad employee to take pictures of the phone before taking it back. Also, if something was broken before, they are obligated to point that out to me. I would be buying another phone before putting a screen protector on a phone that has a broken camera. I use my camera daily. The manager has not called me back and I have put in multiple requests."

"Usually fine to shop here.. except for today. We got 2 items, both we found out were completely differently priced. I understand 1 item that happening to, but two? We call for help, and are pretty much gaslight into it not being their problem because customers move things around. Okay, and how is it our problem that you guys don't go through to make sure things are still organized? We're annoyed by that point, and show another tag for an item we'd be willing to get instead, except THAT price was wrong too?! Go to look at the actual section again, find out it's all mismatched and disorganized and at that point we decided to just leave. We weren't rude at all, we did get frustrated at the constant issues and the dismissive attitude from the manager because his diffusing skills seem to be non existent. I know sometimes customers suck but man, empathy for the situation and remedying it in a better way would have been great. We wanted to drop $300, and ended up dropping $0 and leaving pretty disappointed. I was excited for those new headphones. One star for the manager with poor management skills. 2 stars because the check out girl was really sweet and understanding."