Starbucks,

3525 Grapevine Mills Parkway, Grapevine, TX 76051

"Wonderful place to have a cup coffee with friends . The baristas and the service always is top notch . The location very accessible . The ambiance is just right. ' must visit ' place again."

"Food: I ordered the earl grey tea. They didn’t have it so they recommended the regular black tea which was fine. Service: The service was horrible. I walked in and no one greeted me for 5 minutes. I stood at the counter watching as they had conversation with one another while no one acknowledged they had a customer. Very unusual for a Starbucks location to do that, which is why that stood out to me. Atmosphere: I went in at 8am and noticed that the restroom was filthy, the tables were filthy and the floors were too. There was one other lady inside of the facility and there were at least 6 people behind the counter so, I am not sure what was going on there. Finally, I will not return to this location. Hopefully, they turn things around."

"I'm fairly regular here since it is on my way to work. However, today was pretty bad. Mobile Pick up order Cafe Misto + Feta wrap. Placed it around 8:13, got there saw the line and was like this may be an extra 5 or so minutes than anticipated. Nah, got drink around 8:36, but the food had been already made for some time. While I appreciate that the food is made quickly, please don't make food and let it sit there if the drink isn't going to be made soon. I understand workflow but you are essentially letting food just sit and get cold. Sadly even after all the wait, something was wrong with the misto. I'm pretty sure the milk wasn't steamed and the coffee ratio was off because it tasted like luke warm milk. If it's going to be a massive delay, please disable mobile ordering. I do understand you guys are super busy, but we need an option to cancel and move on if the delays are this bad. Sadly, I know for the meantime I'm avoiding this location until whatever is going on is resolved. I'll just go the Pax around the corner."

"Staff 5/5. Food and coffee 5/5. Atmosphere, the chairs are pretty uncomfortable. Doesn’t matter how nice the ambiance or the internet is. Starbucks obviously would rather I just go through the drive through. I needed to sit and work. So, I’ll go sit and work at a local coffee shop instead. Corporate should be ashamed."

"I stopped at this Starbucks after purchasing a venti Irish cream cold brew with added vanilla sweet cream at another Starbucks down the road because the previous store I stopped at didn’t add my sweet cream. This stores staff were SO friendly & nice about it! The lady at the register was hilarious & I ended up buying a pretty white cup as well :)"