Special Occasions

"Do NOT bring your Bridal Gown Here! I usually don’t give bad reviews as I just tend to let things go and move on. However, I feel you need to know why to avoid this place for bridal alterations. My daughter’s wedding is May 12, 2023. Called in March to see how long was needed for a bridal alteration. The lady replied with 2wks. Took the dress first part of April to be altered. The dress was two sizes too big and just needed to be taken in and one layer of toole to be removed, and hemmed up. Daughter puts it on and lady pins it up. Then marks the hem with chalk where it needs to be hemmed up. Does not pin. Daughter takes it off and pays for half the alterations. On pick up day daughter opens the bag and sees that dress is not right, but tries it on. It’s now too small. Straps are falling off the shoulders and under the armpits are digging in. The hem is too high on one side vs the other. We are now two weeks from wedding. Lady sees it’s wrong and suggests she get a new dress. And insist that the shoulder’s are suppose to fall. Lady says she will have to cut the back to fix the issues. Daughter leaves the dress there and calls me crying in panic mode. I calmed her down and contacted bridal shop we bought the dress from in Chicago. Asked us to pick up the dress as it was not done correctly. Come to find out this lady had only folded the material in the middle inseam and sewed over. No material had been cut except the hem thankfully. However, my husband then Called to see about a refund as she had messed up a $1500 dress. Lady at this establishment got Belligerent accusing my daughter of wanting a total reconstruction of a dress she once loved. Refused any kind of refund. I guess you get what you pay for. Just because something is super reasonable don’t mean it’s always worth it. I wished that she would have been honest after seeing the dress and said this was out of her wheelhouse."

"I brought in a silk top, two skirts, and a dress for alterations. Lilia was incredibly kind and knowledgeable as we discussed the fit for each item. The alterations were fantastic and fairly priced. They were also speedy--I picked up my clothes in less than one week. Thank you, Special Occasions. I'm recommending you to everyone I know. (Also! I didn't come in for formal wear, but there are gorgeous dresses and tuxedos here.)"

"I came in for alterations to a jacket and slacks. I was made very comfortable and immediately taken care of. I was able to convey what I was looking for well and get guidance from the seamstress. She asked great questions and presented herself as very knowledgeable on modern trends and the more technical aspects of how my specific suits could be be tailored. She fixed a pocket that was torn prior to delivery and left alone the areas where alterations weren't absolutely necessary (I felt she was honest and not just trying to sell me). The service was top notch and price was reasonable for making two suits ordered online look very sharp. I continue to receive many complements on those suits from friends as well as strangers and will be returning to this local business with all my future alterations."

"This place was the absolute best! The owner was so accommodating and did everything she could to make sure everything would work out. Since they have everything in stock they are able to make adjustments quickly. We even had 3 of our boys go on the day of my daughter's Sweet 16 and got fitted and left with tuxes. It was nice to know that that was one thing I didn't have to worry about! Not to mention how great they all looked! Thank you Lilia for everything!"