AutoZone Auto Parts 10290 Montana Avenue, El Paso, TX 79925

"A young man was helping me look for something that they do not stock, well ok. then stood at the front register wating for over 10 minutes to pay out, 2 employees helping customers at the computer making them exempt from helping me so no issues there, 2 employees walking past me, and 2 managers in the back walking back and forth clearly seeing me and no one asked if I wanted to pay out. I will not be back to this store."

"Autozone your customer service is usual spot on with helpful, friendly and knowledgable employees but there was one individual today that would make me second guess coming back to this location. My daughter had trouble starting the car this morning. Over the phone I asked her check some things, and then just asked to take the battery to AutoZone to get it checked. They checked and it was good with 100% charge, but they gave her a new battery anyway. I'm glad they did cause the car started just fine but her encounter with an older female employee was not nice based on what I was told by my daughter. She had a rude and unkind demeanor. When I went back to ask for a receipt. I was greeted by kind and friendly gentlemen, that took his time to explain to me why a receipt was no longer needed. This female walked up interrupted the conversation and also gave me some attitude about what happened. I am unsure why she felt that she had to speak to me in that manner, but I did let her know that I did appreciate the way she spoke to my daughter earlier. Its not what you say but sometimes how you say it. This woman should understand that we all don't have the same knowledge about cars as she does, and which is why we go to Autozone. Maybe this wasn't a "crucial" matter to her, but when you don't know, and you go somewhere for help you shouldn't be spoken to with a bad demeanor or be made to feel bad cause you dont' know."

"Excellent service! Staff and store manager (Ivan) so knowledgeable and polite. Very kind also, he helped me with my car's battery. Sold it and installed it for me since I don't know anything about cars. Highly recommend"

"Bought a Duralast, compact Battery charger, $200, but worth it. Wow, I was surprised it could start my semi truck with voltage reading 10.4, even after a month the charger is still holding 99% charge. A quality item to have especially for a semi."

"Hugo helped me find the battery that’s essential for my car and when I asked if he can help me install it he was more than happy to. As he installed the battery I realized that my idler pulley was damaged and the belt came off. He did a very good job at helping me find the part and installing them for me! Overall this was a very good experience for me thanks to him!"