Pizza Hut,

1130 US-77, San Benito, TX 78586, United States

"Do not know what was going on, but had a horrible service last night. Table was dirty, there were not a lot of customers in the restaurant. The waitress did not refilled drinks at all during our visit. The food took over an hour and when it did arrived it was cold. Horrible experience, will not return to this location. San Benito Texas Pizza Hut."

"Update; On Response from the owner, That's it?!?!?! That is all you have to say??? No assurance that you will speak to your staff and train them better to assure this does not happen again to any customer. Such a dismissive response that will not hold these ineffeciant workers accountable and contiue to misrepresent this franchise. You have to do better. Not just for me but for EVERY customer these workers are abismal to. Get rid of the evening crew ASAP!!! Starting with the very young lady who has zero work ethic, does not care about her job, no people skills and no work motivation. I am at the counter, she passes by, no greeting or anything. A different night I was with my niece and we said hello to that same worker and she did not say anything at all. I recognized her it was the same worker. Anyway, back to this day, She finally comes up to the counter and still no greeting, so I have to be the first one to speak. I say "Hello, I would like this special please", I show her a picture of the special, She just looked at the monitor screen then says, "hold on let me get the manager." I figured she needed some code to access the computer screen or something that only the manager can do I guess. But then a man comes up and with his look and body launguage is already stand offish. I'm very confused at this point and HE looked confused as well. He asked what i needed. I was like, umm ok, so I proceed to order and showed him the picture and said, Hello I would like this special please. then "he asked, umm ok, so you want to order a pizza then???" I smiled and said yes, I would like this special please. Then he asked, ok but just for 1 pizza? Since there is only 1 pizza in the special I just smiled and confirmed yes. Then turns around and starts poking at the register then asks me again, so just for 1 pizza only? I say, yes sir. This time with no smile, just confusion. He stares at the monitor, then asks again, ok just 1 pizza? I didn't answer only looked as to see if he is ok or on drugs or what is happeneing. He asked that like 5 times like dude wth are you just messing with me??? Then finally, He starts to take the order that took forever to finally comprehend 1 large pizza, 3 toppings. That is it. Then he said it again out loud, "ok so just 1 pizza what are the toppins did u say sir?" as this was the third time i told him the toppins, i feel disrespected and as if he is toying with me. Anyway, finally get the order in, like 30 minutes later the ditzy girl comes back and asks what my order was again, I didn't want to explain all of that agian so I show the reciept and as she goes gets it, APPARETLY THE PIZZA WAS READY FOR A WHILE AND JUST SITTING THERE IN THE BOX THE WHOLE TIME. Got home, pizza was cold, undercooked, and NOT cut right at all, as if it was cut with a butter knife or something. The afternoon crew is Great however!!!!!!! The point is, this gross and disrespectful. Lack of basic manners, work ethic, lack of basic human communication. We love our commuinty and local restaurants that we plan to frequnt. However, this continuous off putting behavious is a negative reflection to what is available to us. They represent the company and they are doing a poor representation. They are young but they are at work now, time to grow up. Time to learn HOW to work. They work at customer serivce, they need better or actual trianing on how to be with customers. Not me being a Karen, the other way around, they think they can act so dismissive of the customer and not care be like oh well so what. Then they are the ones being the KARENS. Please fix this now San Benito Pizza Hut!"

"The place was a little busy, but the staff did an amazing job with service and getting pizza out in a decent time. The pizza always has that fresh baked taste and is full of flavor."

"The pan pizza is great. Always cooked to perfection the wings are also awesome. Very well prepared. The only thing I would say wrong are that the wings are kinda over priced. 6 wings for 10.99 lus tax. I think they can do better. Other than that the atmosphere was great. Fast service."

"Ordered online. I went to Walmart and spent over 25 minutes there while my pizza was being made because I didn’t want to have a wait time when I picked it up. Parked at Pizza Hut. Total time inside less than 5 minutes and got my food. I had prepaid on the app. The middle pizza could have used a little more symmetry on its toppings, the cheese bread was a little over done, and the wings could have used a little more proper coating that’s why the minus one star. With all that being said, the food tasted hot and amazingly good. Would go back."