Geek Squad,

101 Westgate Parkway West, Amarillo, TX 79121

"No help whatsoever. Maybe pick up the phone..."

"Absolute terrible experience filled with wrong information"

"Did a good job on setting up my new computer. Remember to address the virus checker program if you don’t want what came on your machine, in case they don’t ask."

"I dropped my computer off to get repaired, about a week later I got an update that it is fixed and ready to pick up but when I get there, they tell me they can't fix it. The reason they gave me was that "since this was a pre-built computer and the motherboard was pre installed, they didn't know how to fix it." Need I say that I bought the computer and their upgraded parts from the exact same best buy, just this last summer. During the drop off they charged me $200+ to get it fixed but end up not lifting a finger to fix the very problem that I payed them to fix. The only thing geek squad is useful for is if you don't know how to upload your photos, and for senior citizens that need assistance on how to use they're tech. I will rather shoot myself in the foot than to ever hand my equipment over to geek squad to "fix" something ever again. The workers don't know what they're doing. It is as if you stick a white collared shirt on someone and that automatically, makes them a genius. I will never pay for their services again"

"My experience with the GEEK SQAD has been FRUSTRATING AND HURTFUL. I have canceled my account over a year ago, and they are still drafting money out of one of my accounts EVEN The website and phone calls were futile. They are unreachable without large waiting times and you cannot count on your cancellation made online. Additionally ITS NOT USER-FRIENDLY when I used there site CONFUSING and again FRUSTRATING. I lost time and money disputing the charges. The computer I bought from BESY BUY CEASHED in its first year and 4 STARS IS INACCURATE at best!"