Subway

"Worst place ever, I've literally been calling since January for the corporate number so I can get my w2 and robert won't give it to me. Terrible manager and the food is alright but I would never eat there again because of him. And I feel bad for anyone who works for him. The owner could make so much more money if he got better people in there. Mr horkie if you see this please help me!!!"

"On 3/3/24 I went into the Washington Street location, subway and ordered a foot-long buffalo chicken sandwich toasted with three cookies . When I get home, I discover my cookies are not in the bag and the sandwich is not toasted or prepared the way I had asked I did not get to see the way my sandwich was prepared due to the covering still being up while my sandwich was being made. 3/4/24 i experienced a illness in my household Making it to where I could not go into Subway to resolve the matter, on 3/5/24 at 8:30am I called into the store The district manager, by the name of Tony who I now know lied about his name and name is “Robert riconpo?” answered the phone. I tried to explain to him the problem I was having, and how I was not satisfied with my order this district manager, Tony not only brought up the race of his employees calling him a “new big black man” but proceeded to get very argumentative with me up to the point he hung up in my face. With me, being a busy business owner, college student and single mother, this was a situation I needed to have addressed early in the day due to my busy schedule with Tony answering the phone at 8:30 AM I believed they were open for business, so I proceeded to go up to the location Only to find he would not open the doors to me to Address this matter even at 8:58 AM, two minutes before opening time. I proceeded to wait in my vehicle Until 9 AM when the location opens. moments later to my surprise, Amarillo police officers show up surrounding me. Tony, the district manager, without even hearing an explanation from myself as the customer or attempting to fix the issue that could’ve easily been resolved by either replacing my order or giving me a refund called Amarillo Police Department to resolve a CIVIL matter that he could have done so himself . Amarillo police department tried to get him to fix the situation And deescalate the issue to no avail. Tony refused to give a refund or remake my order. Instead, Tony proceeded to barricade himself inside and have myself trespassed. I will be fighting the trespass warning through the courts . I asked Tony his last name. I also asked for corporate numbers and any way to file complaints above him and he would not cooperate when asked what his store number was or the transaction ID number was so that way I could make a online complaint he refused to give that information as well, I do not think he is Mentally stable or competent to be in such position of authority. After speaking to staff at other locations in Amarillo that Tony is district manager over I have quickly learned this behavior is very common for him . I would love for corporate to reach out regarding this situation as I will be going to court for it soon. I am a college student and visited the location often as it is up the street from the school . This was very very unfortunate and I hope is addressed very soon."

"I love this place but I am getting extremely disapointed when their doors are LOCKED at lunch time. Don't know the reason for it but the Ownership needs to get it together. Happened like 3 times over the last few months."

"Let’s talk food first. Ordered a meatball sub, sat down to eat it 5 min later, and the meatballs were cold. Not like they’ve been cooled off cold, like refrigerator almost frozen cold. I didn’t eat it, as I had no clue how long they had been sitting there all day without a warmer being on. I also didn’t drive back to this location because I was on duty in an ambulance and was closer to AMA Blvd location and I went in there for two reason. A.) I wanted a meatball sub and the other locations was a no go, and b) you couldn’t pay me enough to go back and deal with one of those employees. I don’t remember what her name was but the one who waited on me was very sweet, I think her name was Kaitlyn she just desperately needs retraining. (And she was extremely flustered by the way her fellow employee was acting g with the customers ahead of me) My first sandwich she forgot to ask me what veggies, cheese and sauce I wanted on it and just wrapped it up. I’ll be honest I share some of that blame because I was watching the horror unfold next to me. But when she unwrapped it to add said stuff she did so with her bare hands and picked up my sandwich with no gloves, immediately realized she did and asked me if I wanted a new sandwich which was kinda obvious. Also she wasn’t wearing a uniform shirt which I thought was weird but maybe she was new and they just hadn’t come in. My two stars given was just added because of her attitude, it saved it from being a one star across the board. Now let’s get to HER lovely coworker. I don’t think in all my years of eating at locations all over the US have I encountered someone with such a Terrible attitude towards customers. She was forced to remake an order 3 times because she literally ignored the instructions written down on the to go order. I watched her repeat the order back to them and after the second time she messed it up on purpose to get them to leave without a refund. The lady was almost in tears ordering. It was atrocious, and I’d honestly be incredibly embarrassed if I was working along side her OR if it was my store she was doing that in. At one point the lady asked for no onions so she added onions and then got mad when she was told no onions. So the next sandwich that DID have onions she grabbed two great big handfuls and put them on there even though the instructions clearly CLEARLY said LIGHT onion. It was enough that even those who asked for extra would balk. I genuinely felt bad for this couple. I don’t care what kind of bad day you have, your customers are your bread and butter, you run off too many and you won’t have a store. Also the store was freaking filthy. They had food mixed with other food, the prep area obviously hadn’t been cleaned, the floor was a mess and the tables and soda machine were dirty. I won’t be back to this location unless the owner or mgr shows some active action and improvement to staff/ training/ and cleanliness."

"Place an online order for a Bella Mozza. Got home to find it was nothing like what I ordered. Completely missing the ham, the fresh mozzarella, and the pesto. Made two attempts to call the store mid afternoon and they can't be bothered to pick up their phone. How do you stay in business?"