Renters Warehouse 2000 West Erie Street, Chicago, IL 60612

"Have been with this company for 1-1/2 years - they are handling a property I have in Dallas. Things started out ok. However the last 4 months I’ve had to call their offices to ask that they release the rental disbursement. Each time they say they can release it immediately or the next day - but no explanation as to why this isn’t happening automatically like it did in the beginning. If I have to call each month to beg for a rent payment I might as well deal w a tenant directly….."

"Communication is horrible. The application process is very slow. I had to track down the property manger to get a decision on my application. The website says 3 to 5 business days. Then when she finally did get back to me 11 days later, she said the home was already leased. So I just lost out on my application money."

"Had to track down the lady in charge of us singing a lease. Bad communication. Nice house but moved in with sink leak, dishwasher leak, sump pump leak, and a few other things I just repaired myself. Put in work orders and 2 weeks later they come to take pictures and tell me they have to hear back from owner for repair. LOL. Same ol rental company. Take your money and forget about you. Nothing new."

"I never write reviews online, but my experience with Renter's Warehouse has been bad enough that I felt obligated. I have been a tenant in a Renter's Warehouse unit for 3 years. For most of that time, it has generally been ok. Every year, Renter's Warehouse has reached out to me a few months before my lease expires to discuss if I would like to re-new. This year, that didn't happen. My lease expires at end of June, so I reached out in April and asked about renewing. The person with whom I spoke essentially said she didn't have any knowledge about whether I would be able to re-new, but would contact me with an answer in a few weeks. She never followed up with me. In mid-May, I reached out again to inquire about renewing my lease, and again I the person I spoke with said they could provide no information (this was now only 6 weeks before my lease expires) and didn't even know if renewing would be an option. She once again said that someone would follow up with me. I asked if there was anyone with more information that I could talk to, and she said that she could not give me that information. It is now June and nobody has followed up. Today (June 1) I attempted to pay my rent online as I always do. The Renters Warehouse website was having issues and my payment wouldn't load. I called the office to tell them about this, and the person's response was "you need to go get a money order from your bank and mail it to the renter's warehouse office in Minneapolis." I expressed the absurdity of this "solution" - that their website isn't working so now I have to go out to a bank during a pandemic and mail them a money order. I asked why I have to mail this to the Minneapolis office rather than the Chicago office (I live in Chicago), to which she responded "the Chicago office shut down." I then brought up the issue regarding the lack of responsiveness about renewing my lease. I explained that it is now June, and my lease ends in June, so I really need an answer as to whether I can renew my lease. She had absolutely no information about that issue, even though she admitted that she could see in her system that I've called multiple times about the issue. Times are very challenging and uncertain right now, and Renter's Warehouse has made everything much more convoluted and significantly increased my stress during this difficult time. It's been a truly horrendous experience."

"Reliable, Responsible, and Diligent. I have been working with Andrew and his team for over a year and a half now. Happy to hear of the partnership with Renters Warehouse, I am confident they will be able to be even more customer service focused. They manage one of my multi-family properties in Wicker Park. It being an old historic property - tender, love and care are necessities to keep the property running on all cylinders. Upon leaving Chicago, I placed my trust in their operation and they do not disappoint. I would be happy to put my next property under their care. Thanks!"