Redman Services

"Charged $150 to push a pole into water softener to release clogged salt. Changed setting. Didn't mind the $90 service call, but $60 labor was excessive. I could definitely have done it myself after the technician kicked the water softener and said that the salt just hasn't fallen."

"Came out and made so many assumptions about what needed to be done. Immediately tried to upsell my wife on replacing things that were brand new, things I know for a fact don’t need replaced. The guy looked confused about the simple job we were asking him to do. Quoted me a high quote after we convinced him that we only needed done what we had called about. They’re more than happy just to charge you the estimate fee and get out of there when you don’t go for their upsells and upcharges. Then the owner tried to call to convince me that it’s all normal and standard, their procedures. Probably is normal unfortunately, but I’ve already found a different company that has treated me way better at half the cost."

"I initially wrote a bad review about a miscommunication over their membership fee. After it was submitted, Jay, the owner, called me personally to sort things out. He was extremely personable and professional; it was obvious he has a passion to exceed customers' expectations. I'm thankful for a fair resolution, and I will continue to recommend this company."

"We were able to schedule a technician promptly to diagnose our central air. Chase was prompt and professional! Explained everything in fantastic detail and had our unit repaired and cleaned up within no time! We will definitely be using them again!"

"The serviceman fixed our problem but he was very adamant about us replacing our google nest (conveniently with a model they they sold) because it was “garbage” and doesn’t work like a thermostat should. He then tried to lie and say that he adjusted our thermostat settings because it was purposely turning off the system. I had those settings already adjusted and they hadn’t caused a problem for the year we had it but ok sir. He also was 2 hours and 15 minutes late to our appointment. No notification of the delay until we called him (fortunately they called to confirm earlier). Of course they also tried to convince us to go ahead and replace the ac unit. The upside was he did have some suggestions about how we could preserve the life of the machine a little longer so that was nice. I’ve worked with redman before and was pleased but this experience was mediocre. So they will do the job at the right cost but they might annoy you with misleading information and upsells."