Geek Squad 9977 East Washington Street, Indianapolis, IN 46229

"Went to upgrade our phones and watches, and Arnold helped us thru all of it. He was so friendly, easy to work with, and helped us with everything we needed! He had so much patience, answering all of our questions, even while my kids were being monsters! It was such a pleasure to work with him, and hopefully next year when it’s time to upgrade again, we will get to work with him! Victor is pretty cool too - and likes Doritos!! ☺️"

"Says on the website that they will fix samsung s7 edge. They no longer service them. I made an appointment a week in advance and they didn't have the parts for it. False advertising. AND the Geek Squad wasn't even on time for the appointment. I was told to come back in an hour. I do not live close, so I was forced to stay in the area for an hour to be told they can't help me. Thank God I didn't have to pay."

"Came in with a broken phone no one around or inline and no appointments on board. Was told cant discuss the phone or look at it needed an appointment tried asking questions but was shutdown saying I needed to discuss at my appointment. Came back ( over an hour drive each away ) later that day and was told after 2 questions and 2 sec of holding the phone that they couldnt help due to it being previously opened. It had its back reattached after it had fallen off before while on vacation. He said he couldnt help help and told me to just buy a new phone or a screen off ebay. Spoke with a " supervisor" who said he would have the real supervisor Mike call me tuesday. Mike calls and is rather unappologetic to the situation and again is saying tough luck we cant/wont help you. Even though the whole phone is oem. No rebranded parts. Said he would talk to the employee about setting expectations but I highly doubt he will based on his tone of voice. He even lied about how samsung can detect when the cover has been removed and automatically voids warranties. Where I work in the industry I have always sent people with phone repairs to geeksquad but after their abysmal service in this case I will be doing that no more."

"I reached out to Geek Squad via chat online verify if I could purchase Geek Squad phone insurance on my phone that I did not purchase with Best Buy. I was told that I could. Due to the fact I was given incorrect information I drove to the Best Buy store and was then told I could not purchase Geek Squad protection for my phone because I did not purchase it from Best Buy."

"Geek Squad Tech support -- @ $ 200 to start, $ 90 per year renewal -- is the best money I have ever spent. They have proven, over and over, that they can be trusted with my computer. I have had countless problems -- from minor to major -- that they have eliminated, and not once have I regretted spending that money."