ServiceMaster Restoration Services by Crossroads 2851 North Webster Avenue, Indianapolis, IN 46219

"Once the work was started we were very happy with the communication and final result in helping us get our house back to normal again."

"I have been working with ServiceMaster for 10 years and they are always very responsive, taking care of my water restoration incidents start to finish. As a property manager, it is important to work with teams like ServiceMaster Restoration Services by Crossroads, who understand the critical nature of a water loss."

"Worst experience ever! High price and there is mold in 2 rooms just 2 weeks after they did expensive “clean up” They tore up some things and refuse to compensate me unless I go along with their restoration plan. Called their corporate office and they merely took my name and number so someone could call to see what was wrong and I haven’t heard back. Servicemaster used to be a name you could trust. Save yourself some grief!"

"Had a water leak in our house, ServiceMaster was the company my insurance recommended so I proceeded with them for remediation. There wasn't major damage, but enough that flooring and baseboards had to be removed, and fans left for a few days to dry the impacted areas. They created a large mess in the garage during demo, and left if there when complete. I then never heard back from them about reinstalling the base boards. Once I got the flooring company out to install new floors, Service Master said coming back out to buy and install new base boards was an insurance discussion and was not worth it for them. So I ended up out of pocket for something they were already paid for in their insurance billing. The phrase used was 'the minimums for starting a job like that are over the top'. My problem with that is they wouldn't be starting a job, they would be finishing a job they already started and were paid for. Giving 2 stars instead of 1 because they did do a good job of drying the impacted flood area."

"Was hired by my insurance company to take care of a Leak and mold situation back in August , and it is now December, and my downstairs bathroom and kitchen are still not put back together. They demoed and sprayed a bleach solution and then dried it out and then sprayed a sealant on everything that they exposed. They ran some air quality tests and still showed high levels of penicillin and wanted me to sign a waiver of liability to put things back together. Because I refused to sign it because I don't trust they got everything and the air tests were not done correctly according to the standard operating procedures. They have ghosted me just like my insurance company did, and I am in the process of moving forward with legal action. I am done dealing with scam artists who do not do good work and follow through on their promise to provide excellent service. I have dealt with Joseph Shafer and Bryce; both are managers and tell you what you want to hear but don't follow through. Just horrible experience altogether. Do deal with service master for anything. They stopped working on my house six months ago because they hired an environmental company that didn't take accurate readings of the air inside my house. I hired a different company and found the air readings were lowr than the readings from the company they hired and were lower than the readings taken from outside. Please if you want a company to listen and get the job done right then go elsewhere because service master is not going to listen and they will not do a good job. The work for the insurance company not you."