Unique Home Solutions 5550 Progress Road, Indianapolis, IN 46241

"I do NOT recommend this company! Been using them for years and the last 2 projects have been a joke. Can never get a call back. Been trying to get the windows and door fixed since installation and they can't get their act together. Will not be using them EVER again. Will be contacting BBB and attorney."

"Unique's Jacob and Kevin installed my windows on Wednesday even though it was so cold!! They arrived on time and completed the job expertly. They very courteous and professional and the cleanup was outstanding. Unique also worked with me to be able to get the installation done. Would highly recommend them."

"I had 2 windows installed by UNIQUE ,and an utility door taken out in my garage. I was 100 percent happy with the work. The installers were fast and thorough. Area was cleaned up and waste taken away. I plan on having more work done next year."

"First, everyone that I have came into contact with, has been very helpful, respectful and very true to their word. I am a 3rd time returning customer, I will only use this company my trust in them is real. I would HIGHLY RECOMMEND this company for your home projects. F. Pearson"

"Look elsewhere!!! Unreliable, unprofessional, shotty craftsmanship, and an overall flaky business. I paid out-of-pocket for every window in my house to be replaced including 3 total tear outs. The installers were frantically trying to complete the work in 1 day stating that they had been scheduled to do so because they had another job the next day. The installers were doing the best they could, but the company and scheduling left no room for them to take their time to do proper work. Then my project had to be broken up into multiple days because they figured out in the middle of installing that they didn’t have all the supplies needed to complete the job. I don’t know if there was one appointment beyond the initial sales call when they showed up on time or even bothered to show up at all. There must be a little to no communication between their scheduling team and field staff. They boast a lifetime warranty, but that must be out of necessity because my windows have not been in for 3 months yet and I’ve already had 5 windows not able to close!! It took them over a month to come address a window that was stuck about 2 inches open knowing that the temperatures were at the freezing mark. My window was open a month in freezing temps before they came to fix it!!! Here I am again with another wasted day as they were supposed to show up between 230PM and 4PM and it’s been another no call no show from Unique. My home is left unsafe as multiple windows won’t close in order to lock. Not to mention constantly having to leave them voicemails that go unreturned. They damaged my plaster wall during one of the tear outs and had to come back 3 different times to repair it leaving chunks of plaster dried to my carpet because they didn’t protect the floor. Mind you the sales rep stated that they would be very clean throughout the process… they were not. l I’m at my whit’s end with Unique. Where is the customer service?? I was so excited to invest in this home improvement, but Unique has made it a mess from start to finish-ish. I regret doing business with them."