M&M Home Remodeling Services - Indianapolis

"Under no circumstance, would I hire this company to do anything for me again. Once I signed the contract, communication issues were abound. For measuring the job, they just randomly scheduled me and didn’t notify me until I got a call that someone was on the way. I had to correct the window color order x2. A 1/2 day job turned into 4 days of wasted time, them ruining my window trim and breaking my shower door handle. On top of that, their communication is poor and their management does not care about you if you bring your issues to their attention. I had hired them to complete a one window replacement, and it was nothing short of a terrible experience. They no showed me the first day that they were supposed to install. I had to reach out to the company on multiple occasions that day to find out when they were coming and had very poor communication. They didn’t even tell me they were not coming. I contacted a manger only to find out the crew lied about their communication with me. I had to send screenshots to prove me case. The day they did come they destroyed my windows trim, installed one of the trim pieces upside down and broke my shower door handle. The glass of my new window is also scratched or has gunk all over it that I can’t get off. They left the workspace filthy and left a hole in my wall. I had to alert the crew chief on the job about all of this - even though he was supposed to be checking their work. He said that he would come back and replace the trim. He no showed me yet again. When he did show up (4th day of dealing with this install), he did not replace the wood and just filled the trim with wood filler that doesn’t even color match. We fixed our shower door handle ourselves and they gave us a credit for that. That’s it. No other discounts were offered and management acted like I was lying about the whole thing. I had to send pictures to prove my case. After he left, I still had to fix things myself as he didn’t even fix all the trim and my wall was still a mess. Do not hire this company if you value your time and want quality."

"I really appreciated the diligence of Chris Rossetti in getting my insurance company to cover most of the expense of my new roof. Once the work began it was done quickly and the cleanup was done. I was really pleased with the work and the workers. I would definitely recommend the company"

"Excellent work from all the Chris's. The only reason for the 4 stars is that clean-up wasn't very thorough. I keep finding nails around the perimeter of my home. The worker's kept leaving my gate open after I kept reminding them it needed to stay closed so my dogs would not escape. Also, we noticed some interior damage in our living room & they sent someone out to check who basically said, that's not us & just kind of dropped the ball in our court. Prior to getting our business, they were very attentive. That slipped a bit after they had the check in-hand. The work looks fantastic. I just wish they handled the drywall in the garage & living room, so we didn't need to find someone else to complete the work. Petty complaint on my part, really."

"From beginning to end, my representative made the experience very pleasant. Chris kept me informed and returned my calls quickly. The job was started and completed faster than I expected. My wife and I love the products that we choose through your company."

"I had three quotes and decided to go with M&M over the other two based on my interactions with sales personnel that came out to provide an estimate and the follow-on conversations I had with them. It seemed like I had made the correct choice until person arrived on September 19th to perform the repair. While the contract stated I would be charged extra for a two story house and a steep pitched roof, he was not prepared or able to up and complete the project. He said he would be back that afternoon or the next morning but would call to confirm. I did not receive any phone call from him. The next day I called him and he said he was in a meeting and they would find someone to complete the repair because his boss did not want him on the roof. I did not hear anything from him or anyone from M&M Home Remodeling Services. I sent the sales person an e-mail requesting his assistance on contacting s supervisor or customer relations office and he provided me with the supervisor (same person that came out to repair the roof). He called me later that day (September 29th) and said they were working to get a sub-contractor assigned to the project. When I came home the project had been completed and there were approximately 10 shingles and parts of shingles laying in the yard. While the grass may eventually recover the burn marks are still evident in my yard where the worker left the debris. Invoice was dated September 29, 2023, however the work was not completed at that time and I finally received the invoice on October 19, 2023 and it had a due date of October 17, 2023. Customer service does not seem to be a top priority for M&M Home Remodeling Services."