Home Services at The Home Depot

"Excellent service and goods"

"TL;DR: If you want to replace your carpeting because it is dirty Home Depot won't touch it, and will not tell you this policy until after you give them some money. The whole story: I paid $35 for someone to come out and give me an estimate on carpet installation. The store employee and the person who came inside my home to provide the estimate both said that the old carpeting would be hauled away at no charge. Once I received the estimate I called the center to schedule my installation and was told by two separate employees and a supervisor that the installers will NOT remove old carpeting. Their reason was that the van they deliver new carpeting in is also the van they use to haul away old carpeting, and they do not want any dirt or odors from old carpeting to get on their new carpeting. Had I been told this from the beginning I could have saved everyone's time and my own money, because the reason I want to replace my carpeting IS BECAUSE IT IS OLD AND DIRTY. (Do people normally replace perfectly good carpeting? Like, maybe they just get sick of looking at it after a week or two?) That was when I remembered: I originally stopped going to this Home Depot about three years ago when I wanted to buy a piece of plywood and they told me they could not cut it in the store because their saw was broken. That's right: the people working in the store where you go to buy saws told me that they had no way to cut a piece of wood. In retrospect, I should have guessed their policy was that they'll only haul your trash away if it is in New condition. That makes Home Depot Sense. I was almost satisfied when I called the store to complain and they gave me back my $35. But when I suggested they tell people they won't take old carpet away if it's dirty they said they, "Didn't want to be rude" by asking people if their carpet was dirty. So if you're thinking of replacing your carpet but aren't psychologically stable enough to face the possibility that you're replacing it because it's dirty, shop Home Depot. They will be super respectful of your self-denial. Right up until they refuse to haul your old carpet away (at which point maybe their plan is to stare at the ground in awkward silence, I guess?). And just so you have a sense of the level of filth in my home which is so great that we dare not speak of it, I've attached a photo of my old, dirty, disgusting carpeting which brings great shame upon my house and family. But I caution you: young children, those who may be pregnant or nursing, the elderly and people with heart conditions should avert their eyes. The photos are NSFW (assuming you work at Home Depot)."

"I ordered a door back in November of this past year from Home Depot in Valparaiso and it has been bad experience after bad experience. After the door arrived we were supposed to get a call from the contractor for installation within a couple of weeks. The call came and my husband said he would have to check with me on the best day for installation. Well, when he called back the contractor never responded. We called 3 times and sent one text over 2 weeks without a response. By this time it was 2 ½ months after we ordered our door. We even called the store and they indicated that they were having a difficult time contacting the contractor as well and would call us back when they touched base with him. We never received a call. Of course upset we canceled our installation and requested refund for the services that were not received. We were told that it would take a couple of days for our credit card company to receive the refund. Ten days after “refunding the money” my credit card company still had not received anything. So I called yet again requesting the refund, hoping the person I spoke with was more competent. Well we discussed at length that I was unhappy and she assured me that I was speaking with the right person now. I was very clear I wanted the refund only for the installation. Come to find out a couple of days after this conversation our contractor that we hired went to pick the door up and it was no where to be found. Apparently the third person I spoke with returned the entire door. My contractor had to wait around an hour for them to find the door and I had to make the entire purchase all over again. So on top of finding another contractor to install the door, I had to repurchase the door and pay my contractor an extra hour to wait for home depot to locate our door. To add to the entire fiasco, I have been told my refunds are in the mail but have yet to physically see them so lets hope this is true. This has been an awful experience and I really question the competence of their staff. I will never be shopping at another Home Depot ever again."