CVS 9805 Geist Crossing Drive, Indianapolis, IN 46256

"I have been waiting in the drive-up pharmacy line for over 30 minutes and no one has even come and said we will be with you shortly. I hate cvs and have to use them because of my insurance. Terrible and so unprofessional to make people wait this long….now I’ll get out and go in and won’t be a very pleasant dealing…."

"Deplorable business practices. In a world where HealthCare is horrible at BEST, we rely on our local pharmacies to help us discover the how/what/when of medicine interaction and care. I’ve been on hold for over 45 minutes and will continue to hold until someone answers. I’ll head that way in real time to discover why I’m still on hold, but there’s absolutely no reason for any business to keep people on hold this long. More to come …"

"Made an appointment 2 days in advance for a strep test. Waited for an hour and a half but was never seen. Concierge was quite fascinated by her phone. Brought the issue to their attention after the first 45 minutes. There wasn't even a patient with the person I needed to see, she was just locked in her little room alone. I've had positive experiences at other locations, and will use those in the future. This location is the worst, pick another store."

"If you do business with CVS, they will put your phone number on a call list and harass you with robot calls and voice messages -- not just to notify you a prescriptions available, but to sell products you dont want. They call again and again with the same offers, even if you reject them. It is practically impossible to get them to take your number off the call list. If you call the local store, they send you to the 800 number, and if you call the 800 number they send you back to the store. All the while, you will be dealing with robot recordings, lengthy on-holds, and dropped calls. I blocked their number, but the voice messages still get through. Besides, what if they need to contact me about something important? Best not to do business with CVS at all, which is my policy now."

"Horrible minute clinic. I called ahead of time because they were closing early at 2:00pm and was told that I would be able to be seen. I arrived at 1:30, the slots were full. I decided to stay and wait to see if they could possibly see because I was having a minor issue. This happened on New Years Day so the minute clinic was my only option at the time. When the physician finished with her patient at around 1:45pm I asked her nicely if she could please see me. My face clearly showed distress and I explained to her that we had been to 2 other minute clinics before and also called ahead of time just to be told there were no available appointments upon arrival. Also when you call to make an appointment the automated machine tells you there’s no need to make an appointment and they take walk-ins. The physician told me that she will not take an appointment if it is going to make her stay pass 2:00pm. I do understand wanting to go home. But it was before 2:00, I called ahead of time, and I was told that they take walk ins so there’s no need for an appointment. This was overall a complete waste of time and a horrible display of customer service. I would expect a physician to actually want to help people and not be so selfish."